German and/or English Speaking Reporting Associate (Service Management) (Budapest)

Job description

Your task

·  Making reports regularly and ad hoc for our customers
·  Keeping contact between T-Systems International, customers and partner departments
·  Creating reports for:
·  Incident/Change/Problem/Event Management
·  Asset & Configuration/Request Fulfilment/Complaint & Compliment Management
·  Capacity & Availability/Financial/Security/Risk and License Management
·  Evaluates incident/problem/change tickets, process management
·  Customer’s contracts revisions and adherence of the contents
·  Participation actively in transition processes
·  Coordination of resolution teams
·  Making reports for the management
·  Updating documentations

About us

Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients. T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work. Let us together shape the world of tomorrow!

More company information

Desired profile

Your Profile

·  University/Collage degree
·  At least strong intermediate German and/or English knowledge
·  Experience in making and developing of reports
·  Advanced level of MS Office, mainly Excel
·  Basic ITIL knowledge
·  System approach, good communication skills

Advantage

·  IT/technical education
·  Experience in international environment