Business Process Analyst in Operational Excellence (M/F)

Job description

Krakow (Poland)

The Business Process Analyst is responsible to identify, analyze, optimize business processes and issues (operative and non-operative), especially those which are determined by its complexity). She/he captures the knowledge, identifies opportunities and ensures proper solutions. BPA supports Team Leaders in the area of process stabilization and team work coordination.

Tasks:

·  Analyzes current processes in order to identify the improvement opportunities, improve efficiency, quality and reduce risks
·  Gathers process specific data relevant to the benchmarking of the process performance
·  Suggests process improvements, proposes solutions and works on their implementation
·  Leads the projects to optimize and improve the effectiveness
·  Conducts appropriate analysis activities to support the achievement of project
·  Tracks project milestones and deliverables
·  Effectively communicates project status to involved parties
·  Successfully interacts with various internal departments
·  Actively seeks for new projects opportunities
·  And other tasks defined by supervisor

About Lufthansa Global Business Services Sp. z o.o.

Lufthansa Global Business Services GmbH (LGBS) is a 100% Lufthansa-subsidiary. LGBS offers worldwide shared services for the entire LH Group in the fields of Finance, Revenue Accounting, Human Resources, Procurement and IT. Besides providing and steering the respective services the goal is to also harmonize, standardize and continuously improve the efficiency and efficacy of processes. LGBS is a global company with locations in Frankfurt, Hamburg, Cologne, Cracow, Manila, Mexico City and Bangkok. Additionally LGBS manages BPO providers at home and abroad.

www.lgbs.aero

If this is you, please apply online.

Desired profile

Your profile

·  University diploma (Business / Finance / Economy)
·  Professional experience in process optimization, project management will be an asset

Soft Skills:

·  Strong interpersonal and communication skills
·  Strong analytical and problem solving skills
·  Proactive and able to use initiative
·  Ability to demonstrate innovation and creativity
·  Independent and systematic approach to work
·  Good time management skills and ability to manage several different projects and priorities in parallel
·  Flexible approach to work
·  Openness for new challenges

Functional/Technical qualifications:

·  Good command of English (written and spoken)
·  General understanding of the processes in the Center
·  Proficiency in MS Office