Account Steering Expert (M/F)

Description de l'offre

Paris (France)

The Account Steering Expert initiates sales activities based on analysis and evaluation of customer portfolios and account performance. She/he enables the Account Management to optimize her/his sales activities/ solutions by steering visits and preparing sales presentations accordingly.

Dependent on the assignment focus the tasks include the following:

Steering and monitoring:

·  Develop account management activities, based on monthly analysis and evaluation of account management portfolios and their possible revenue potentials
·  In close collaboration with the account management weekly planning and optimization of customer visits / calls based on revenue performance and future trends identified by and with relevant Sales France Benelux/ Sales France units
·  Compile and coordinate sales visit preparation kits (analysis, key points and follow-up items) for the Account Manager
·  Identification of sales based opportunities and threats by competition monitoring (frequency and capacity)
·  Ensure a seamless cooperation with regional Market Steering Expert (as interface to central units)
·  Ensure quality of agent/corporate reference data in the relevant Lufthansa / Lufthansa Group sales tool and update of customer profiles in Customer Relationship Management system
·  Forward sales leads to New Business and Small and Medium-sized Enterprises management
·  Customer-specific reporting for Sales France Benelux
·  Ensure flow of information to all relevant Lufthansa / Lufthansa Group departments

Contracting:

·  Regular analysis and evaluation of customer account performance (corporate / Small and Medium-sized Enterprises accounts and travel agencies / travel management company) as a basis for yearly contract planning
·  Comprehensive preparation of contract and tactical incentive proposals (including individual quotations and ‘Outside Bandwidth Requests’) in cooperation with the Account Management
·  Regularly evaluate incentive contract Return on Investment (base contract and push actions) in order to enhance effectiveness

*Participate in other duties as assigned.

Profil recherché

Your profile

·  A level/Abitur or equivalent required bachelor degree desirable
·  Industry/market knowledge desirable
·  Excellent knowledge of MS Office, particularly Excel
·  Good knowledge of French and English, German desirable
·  Conclusive results at aptitude test

Personal Competences:

·  Good Entrepreneurial/commercial mindset
·  Strong Independent and proactive approach
·  Good Strategic and conceptual thinking
·  Strong Attention to quality and detail
·  Strong Assertiveness
·  Strong Problem solving/solution oriented
·  Excellent Communication skills (verbal and written/interpersonal skills
·  Strong Conflict management skills
·  Strong Cooperation skills/team player
·  Strong Structured/systematic approach/process orientation
·  Strong Professional and confident manner

About Deutsche Lufthansa AG

Lufthansa is one of the world`s leading airlines. As an internationally-operating aviation Group Deutsche Lufthansa is active in the following business fields: Passenger Transportation, Logistics, MRO and Catering. More than 540 subsidiaries and holding companies also belong to the Group. The airline offers more than 235 destinations in 78 countries using currently 615 aircraft, around 420 are used for Lufthansa German Airlines and Germanwings. Around 106 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of more than 119 000 employees from almost 150 nations everywhere in the world is one of our greatest strengths.

www.lufthansa.com

For further information:
Steffen Weinstok: ************@*******.**

If this is you, please apply online.