Advisor, Sales Operations(Approval code:MQ105)

Job description

Support sales organization through customer, operational and business support. Responsible for serving as primary interface between sales and other operational functions developing sales processes and procedures relating to online/offline order administration, order fulfillment and communication. Evaluates and implements improvements to sales programs and processes including: anticipating demands, account management, leads, planning and prioritization, closing strategies, pricing and margin strategies, sales automation, tools and reporting programs.

Provides pre-sales and/or post-sales operational support.

Manages order fulfillment.

Researches customer or order problems, and delivers solutions working cross-functionally to resolve.

Liaises between the customer/partner and sales organization.

Focuses on delivering a positive customer or partner experience.

Facilitates product and sales information flow.

Drives sales operations process improvements.

Serves as interface for order status and handles order escalation and SKU management.

May serve as primary interfaces with other internal functions, based on BU and/or regional requirements.

May be responsible for influencing sales behavior and capabilities.

Desired profile

3 to 5 years track record of successful career in Personal Computer Industry or another related Information Technology field.

Able to multitask, learn on the fly, acquire good analytical skills and has strong sense of business acumen.

Pleasant personality, strong organization, time management as well as planning skills.

Excellent communication, presentation and interpersonal skills.

High degree of creativity and self-motivation, ability to work under pressure.

Flexibility to work after normal business hours to participate in worldwide