Regional Service Desk Support Contractor - Dassault Systèmes - Waltham

Job description

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience that is above average in the local community. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match, 3 weeks’ vacation and 8 paid holidays plus 4 floating holidays.

DELIVERABLES

· Provide excellent IT support user experience to employees, a user community of over 5,000
· Manage urgency and prioritize tickets, understand and follow up on escalations, and ensure troubleshooting & resolution for local and remote users help tickets/issues
· Ensure incident resolution based on SLA for hardware or systems on corporate personal IT work environments
· Propose and administrate additional service for end user (loan fleet management, secure storage management)
· Provide support for software installations
· Engage with other teams for more complex requests
· Author and create knowledge base articles for RSD

Your Key Success Factors

· Start date for this contract is May 21, 2018
· New college graduates, May 2018, with a Bachelor of Science in IT or technical e quivalent, and IT Help Desk experience are encourage to apply > Potential for contract to permanent employee for high performers

· Work onsite at 175 Wyman Street Waltham Massachusetts; no remote or offsite permitted
· 1-5+ years IT Support and/or Desktop Support, preferably utilizing a help ticket system or similar

· Strong communication skills in two parts: 1.) very strong writing skills utilizing the rules of English grammar; 2.) verbally clear, concise, and grammatically correct oral (speaking) communication skills in English
· Experience, ability, and willingness to provide amazing user support with a sense of urgency along with the goal to achieve the highest customer satisfaction survey rating
· Experience with
> Windows OS Platforms: 7,8,10
> Microsoft Office Suites, 2010-2016, O365

· Ability to work independently and/or within a collaborative team structure but always with a positive can do attitude
· Positive, self-motivated individual with high level of enthusiasm and willingness to learn and incorporate coaching and instructions into daily tasks and assignments
· Highly organized with critical attention to details
· Strong functional use of Microsoft Office Excel, Word, PowerPoint, and knowledge of Access or SQL
Plusses, not required

· Experience with Mac OS
· Mobile Devices support, IPhone/IOS, Android