Customer Service & Claims Officer

Job description

Group Danone is a company which is passionate about people, our employees, our customers and those who live in our community. Our mission is to 'Bring Health through Food to as Many People as Possible' and this is a mission our Danoner's live by every day. Thrive in a culture that empowers you to express your ideas and share what you are passionate about.

The fresh Dairy and Plant-Based division of Group Danone Australia is Danone Murray Goulburn, with our head office located in St Kilda, near Albert Park and conveniently across from St Kilda junction.

About the role:

Key purpose: Processing retailer purchase orders, communicating pertinent information with retailers, transport & warehouse team, provide daily reports to supply chain team and wider business, ownership of customer claims process.

Areas of accountability

·  Sales order processing
·  Stock allocation
·  Customer service management: answer customer queries, respond to customer emails
·  Draft daily reports
·  Process claims

About you:

A successful candidate will be proficient in excel with clear verbal & written communication skills. A good level of autonomy in Prioritisation and Time management will be valued.

·  MS Suite & computer literacy a must.
·  Order to Cash SAP experience is desirable.
·  Some experience in Customer Service or admin experience desirable (FMCG preferred).
·  Someone with a natural curiosity to learn and develop is important.

About us:

Danone's mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognise the power people have to impact the world through their daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet and this is what our new signature One Planet One Health embodies.(LINK TO YOUTUBE VIDEO: https://youtu.be/0wBhigOz_ic )

Benefits and perks

If you would love to join a company with a strong health mission who is committed to world class customer service, then we can offer you:

·  Exposure to a fast-paced company of rapid growth and innovation.
·  A great working environment
·  Flexible working hours
·  Opportunity to learn new skills
·  Performance related annual bonus