Systems Engineer

Job description

Job details

General information

Entity

Crédit Agricole CIB is the Corporate and Investment Banking arm of the Crédit Agricole Group, the world's n°13 bank measured by Tier One Capital (The Banker, July 2017)
Crédit Agricole CIB offers its clients a large range of products and services in capital markets, investment banking, structured finance and corporate banking.
The Corporate and Investment Bank is structured around six major divisions:
• Client Coverage & International Network,
• International Trade & Transaction Banking,
• Global Investment Banking,
• Structured Finance,
• Fixed Income Markets,
• Debt Optimisation and Distribution.
The Bank provides support to clients in large international markets through its network with a presence in major countries in Europe, America, Asia Pacific and the Middle East.  

Reference number

2018-28384  

Publication date

28/04/2018

Job description

Business type

IT / Project Management

Contract type

Fixed-Term Contract

Job summary

Main responsibilities:

- Troubleshoot and problem solve PC / Server related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors
- Perform IT helpdesk function by answering supports calls
- Follow-up on user purchase and services subscription request
- Internal video conference meeting setup and troubleshoot

Job location

Geographical area

Asia, Singapore

City

Singapour

Desired profile

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Degree in IT or Computer Science

Level of minimal experience

3-5 years

Experience

• Hands-on experience on servers, Citrix, PC, Server related hardware, Printer, Thin Clients etc
• Good experience in MS OS and Office Suite

Required skills

• Good governance of processes
• Ability to adapt to changes in shortest possible time. Flexibility to alternate or backfill around all sites and work within a shift pattern work rotation.
• Excellent analytical, problem solving, interpersonal and communication skills both written and verbal.
• Ability to work under pressure and multi-task
• Strong team player

Technical skills required

• Good knowledge of Lotus Notes
• Good knowledge of windows troubleshooting
• Proficient in identify issues efficiently and escalating to concerned teams
• Active Directory account management
• Basic networking concepts (TCP/IP, RDP, WiFi, VPN)
• Perform and implement network security administration.
• Maintain and support IT equipment such as servers, PCs, printers, IP Phones.
• Perform capacity planning for servers, Pcs and other IT equipment.
• Ability to observe control environment / risk management & compliance guidelines
• Provide system support and perform, implement Security administration, Monitoring and Control.