Passport and Visa Consultant
Student job Den Haag, ZH 2594, Netherlands
Description de l'offre
Passport and Visa Consultant
40 hours per week excluding meal breaks, The Hague
Main Purpose of the Role
The VIP Team Processing supports CIBT’s commitment to customer satisfaction and operational excellence by providing flawless support to the fulfilment of visa and passport requests. This for clients assigned to this team.
The Visa consultant is responsible for the accuracy of the visa and passport application process from the receipt of documents through successful lodging, including the handling of lodging rejects. He/she will continue to serve as the voice of CIBT to the VIP clients regarding any post-lodging communications. The consultant will review the order form and request and ensure the necessary documents are obtained from the traveller and submitted to the relevant Consulate in order to ensure that the Required By date is met. The consultant must also assist clients on visa processing “challenges”, creating and implementing solutions to overcome these “challenges”. In addition to the above mentioned responsibilities, the consultant is also responsible for other ad hoc assignments or duties related to CIBT’s visa processing business, as assigned by a Manager.
Specific Responsibilities
Expertise
- Open and process a given amount of error free orders in accordance with office volume
- Meets or beats critical timeframe metrics
- Resolve incomplete data on forms
- Service Excellence
- Work proactively to identify and communicate to customer any potential issues that would prohibit CIBT from meeting their travel dates
- Utilise phone and e-mail communications to keep customers informed
- Answer incoming calls in a timely and courteous manner
- Return phone calls and e-mails in a timely manner
Teamwork
- Assist colleagues when necessary
- Works collaboratively with the Customer Contact team to assure clients of quick resolution
Integrity
- Prep submission by reviewing customer order form and assessing accuracy of submitted documents
- Process research on visa requirements when necessary
- Keep self- informed and educated on all changes in business that impact quality of service provided
Global Diversity
- To work with professionalism, honesty and integrity maintaining confidentiality
- To treat all colleagues fairly, with respect, impartially and consistency
Person Specification (E = essential, D = desirable)
- Excellent time-management skills E
- Prior customer service, travel related or financial services experience E
- IT literate E
- Proven excellent written and verbal communication skills E
- Strong organizational skills D
- Problem Solving oriented E
- Proven ability to work in a team E
- Multi-lingual E
We Offer:
- Competitive Salary
- Pension scheme
- 5 weeks paid holiday per year
- Pleasant and professional working atmosphere
- Potential to grow in an leading international company in its sector
Apply?
Please leave your resume behind on our online application form.
For more information, please visit our website.
Acquisition as a result of this vacancy is not appreciated!