Digital Learning & Development Executive

Job description

Job Mission:

This position is responsible for development and deployment of all FASHIOIN & WATCH FINE JEWERLY learning solutions in digital domain and IT training tools guidelines via effective communication and collaboration with Global/Regional learning team as well as local stakeholders.

Key Responsibilities:

·  Support the launching and reinforcement of the rollout digital learning platforms and cultivate the new SOCIAL LEARNING CULTURE from top-down basis to self-driven learning for Retail Frontline.
·  Orchestrate with the Learning Community, to formulate the digital learning strategy and execute the plan, in accordance with global & regional direction, local needs and priorities and blended learning approach.
·  Elevate the efficiency and effectiveness of BLENDED learning approach and DIGITAL learners’ experience which ultimately supports retail frontline on deploying The CHANEL DIFFERENCE onto the client journey.
·  Content Management (content design / curation) for digital learning platforms.
·  Build collaborative relationship and work in close partnership with all stakeholders on other digital learning projects initiatives.
·  Work with Learning and Development team and stakeholders to motivate staff achieving the digital learning KPIs.
·  Regular update to Learning and Development team the local digital implementation progress.
·  Identify the missing opportunity and provide learning solution.
·  Support and participate in company/divisional project as per assigned.
·  In house translation when necessary
·  Admin support as per assigned.

Academic / Professional Qualifications

·  Bachelor’s degree in digital design/ gamification/ education/communication

Work Experience

·  At least 3 years’ experience in digital learning / training assistant / program design / education
·  Experience in retail field would be a plus.

Required Competencies

·  Experience and knowledge:
·  Computer literate/ digital savvy
·  Online game-based learning platform
·  Training Needs Diagnosis.
·  Digital learning tools
·  Set objective measurement for learning ROI and ensure a seamless implementation of the digital learning initiatives.
·  Good communication and interpersonal skills, able to work with all key stakeholders.
·  Demonstrate positive energy and good attitude – perform professional and be able to influence others.
·  Possesses an innovative mindset.
·  Strong learning and development planning
·  Mature and work independently with minimum supervision.
·  Fluent in written and spoken English.

Key Interaction / Stakeholders

Internal

·  Local Fashion Learning & Development team 
·  HR Business Partner (HRBP), Organizational Development & Human Resources (ODHR) - People Experience (PE)
·  IT, Finance stakeholders
·  Global/Regional Fashion Education Team
·  Global/Regional Watches & Fine Jewelry L&E Team
·  Global/Regional L&E/ Retail Development Team – Digital Learning Role

External

·  Training Vendors and Consultants
·  Digital Learning Agency