Technical Operations Support Coordinator

Description de l'offre

Job Description

Technical Operations Support Coordinator

Position Description
Would you like to be part of one of the world’s biggest IT companies? Do you want to work on real projects that make a difference in the world? Are you ready to develop the skills and understanding you need for a career in IT through both training and hands-on experience?
With over 40 years in the industry, CGI Space is a rapidly growing business with exciting projects and prospects across the Navigation, Earth Observation, Satcoms and Spacecraft Operations domain.

We require an on-site Technical Operations Support Coordinator for the GSMC (Galileo Security Monitoring Centre) client site in Saint-Germain-en-Laye Office in Paris. You will report to the CGI on-site Operations Support Manager and will be required to work with GSMC users and operators to support them as they bring the GSMC into operational use and how they manage and support the CGI systems as part of their day to day operations. This is a key and strategic role, the GSF system in the GSMC is a highly secure and technically comprehensive system so it can deliver its required PRS capability. To do this the system must be managed and maintained and operated correctly, and this role is designed to give the users the necessary support, direction and understanding for them to do so and operate the system effectively and efficiently.
The role will require handling of classified material, therefore you should ensure that you are familiar with the appropriate procedures for handling classified material at the GSMC site and that you follow these procedures. The role on-site at the GSMC is 5 days per week. You need to be already Security Cleared and an a UK/EU resident. Some on call service outside working hours may also be required for time to time. Your future duties and responsibilities
Provide operational procedure support and instruction to users and operators of the system.
• Provide training support and instruction. Pre training will be provided on the GSF system and deployed test tools at the CGI offices in Leatherhead before deployment to the GSMC site.
• Work with the GSA and other agencies to ensure the overall site operation of the GSMC is maintained and supported.
• Support the management of site spares and asset management & control, particularly for security devices.
• Work with the various security teams to ensure correct implementation of transportation and delivery of secure items.
• Support change and fault observation review boards
• Assist with fault and issues investigation and work with the support teams in LHD to identify and where possible resolve issues.
• Supporting the on-site teams, ensuring clearances and access etc and being a key point of contact.
• Raise any significant site issues (including any safety issues) with the CGI Operations Support Manager.
• Ensure you manage and work to the defined GSMC Operations Manuals and Maintenance procedures defined for the system. Also work with the team s in LHD to further develop and enhance these procedures with experience and input from users.
• Support and assist in the management of system upgrades of software and/or hardware.
• Support and manage the installation of critical security patches.
• Develop an understanding of the GSMC systems, and become the key technical CGI system expert.
• Interaction with Others. You should liaise regularly with the members of the GSF project team in Leatherhead (UK) and Toulouse (FR). In particular, you should help to ensure that we work together as a co-ordinated team and that we are all kept aware of events or client activities that affect the project and its activities. Some occasional travel to these offices will be required.
• Work with the Thales France and CGI GSMC representatives to ensure we have a co-ordinated and joined up approach to activities and issues occurring on the site.
• Work with ESA and the GSA to conduct multi-site testing and interface proving. Required qualifications to be successful in this role
Site management and operational experience
• Demonstrable customer facing and interaction Team management skills
• Hardware, technical drawing and asset management experience
• Preferable Space Domain and Security Experience
• Some software/system development and engineering experience.

Desirable Skills:
• Prior onsite and remote working experience At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference

544535