Quality Assurance Manager

Job description

Job Description

Quality Assurance Manager

Position Description
CGI Federal is seeking a Quality Assurance Manager to support our DOJ mail operations and services specific program to ensure all locations are meeting ISO 9001 2015 standards and continuously seek process improvement.

Your future duties and responsibilities
• Prepare, maintain, and implement quality program in compliance with ISO 9001 standard
• Manage contract-wide quality policies, procedures, processes, and practices to maintain conformance to ISO 9001:2015 standard, contract requirements, customer standards and regulations, and ongoing quality program.
• Maintain and improve quality by completing surveillance audits, investigating customer complaints, maintaining quality awareness across all levels of the project.
• Develop standard operating procedures, policies, job aids, process improvement programs, and process communications.
• Observe project activities, examine project artifacts, and assess compliance to established plan, procedures, and ISO standard.
• Track performance against existing contract requirements, Quality Policy, Standard Operating Procedures, and Service Level Agreements
• Coordinate and track corrective and preventative action plans
• Coordinate and track process improvement plans
• Assess and track ongoing risks and manage Risk Log
• Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, corrective actions, and re-inspections
• Communicate compliance and conformance
• Perform and deliver training on quality process audits
• Collect and organize objective evidence and materials for external ISO audits; coordinate with external audit organization, corporate project management office, subcontractor, and customer entities.
• Ensure the quality management system is operating effectively
• Achieve quality assurance objectives by:
- Contributing information and analysis to strategic plans and review
- Preparing and completing action plans
- Implementing production, productivity, quality, and customer-service standards
- Identifying and resolving problems
- Completing audits
- Determining improvements
- Implementing change
• Enhance contract and organization reputation by exploring opportunities to add value
• Develop quality assurance plans; identify critical control points and preventative measures and establish critical limits
• Occasional travel required to MD, DC, and VA operations sites
• Prepare, maintain, and implement quality program in compliance with ISO 9001 standard
• Manage contract-wide quality policies, procedures, processes, and practices to maintain conformance to ISO 9001:2015 standard, contract requirements, customer standards and regulations, and ongoing quality program.
• Maintain and improve quality by completing surveillance audits, investigating customer complaints, maintaining quality awareness across all levels of the project.
• Develop standard operating procedures, policies, job aids, process improvement programs, and process communications.
• Observe project activities, examine project artifacts, and assess compliance to established plan, procedures, and ISO standard.
• Track performance against existing contract requirements, Quality Policy, Standard Operating Procedures, and Service Level Agreements
• Coordinate and track corrective and preventative action plans
• Coordinate and track process improvement plans
• Assess and track ongoing risks and manage Risk Log
• Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, corrective actions, and re-inspections
• Communicate compliance and conformance
• Perform and deliver training on quality process audits
• Collect and organize objective evidence and materials for external ISO audits; coordinate with external audit organization, corporate project management office, subcontractor, and customer entities.
• Ensure the quality management system is operating effectively
• Achieve quality assurance objectives by:
- Contributing information and analysis to strategic plans and review
- Preparing and completing action plans
- Implementing production, productivity, quality, and customer-service standards
- Identifying and resolving problems
- Completing audits
- Determining improvements
- Implementing change
• Enhance contract and organization reputation by exploring opportunities to add value
• Develop quality assurance plans; identify critical control points and preventative measures and establish critical limits
• Occasional travel required to MD, DC, and VA operations sites

Required qualifications to be successful in this role
• Bachelor’s Degree
• 3 years QA and ISO experience in a supervisory role
• Strong self-motivation, ability to work independently, and within a team environment with strong follow up, organization and prioritization skills and excellent attention to detail.
• Competent and comfortable speaking effectively and communicating directly with all levels of personnel.
• Able to distinguish and articulate the value of a Quality Management System and the value of the ISO Standard to executive level management
• Asking questions, collecting process information, and working with all members in a positive and collaborative manner
• Experience with Quality documentation process; document control; managing documents, records, forms, and work instructions
• Technical writing experience and competency developing policy and procedures
• Able to understand a variety of instructions furnished in written, oral, diagram, or schedule form and help others to follow and conform to the established best practice.
• In-depth understanding of and direct experience with ISO 9001:2015 standard
• Experience in process improvement methodologies. LSS Green Belt or higher preferred.
• US citizenship
• Ability to successfully complete a CGI background investigation to include 50 state criminal, education, employment, and credit check
• Ability to successfully complete a government agency background investigation / security clearance; obtain and maintain a SECRET clearance
-Preferred Certifications: ASQ, CQM, CQA, Lean Six Sigma
-Top Secret Clearance preferred

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Skills

Reference

659250