Pre-Implementation Application Support Analyst

Job description

Job Description

Pre-Implementation Application Support Analyst

Position Description
CGI has an immediate need for a Pre-Implementation Support Analyst to join our financial services team in Reston, VA. This is an exciting full-time opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.

This is the chance to further advance your career. Why?
- We work with 22 of the top 30 banks globally
- 20 of the top 25 banks in the Americas
- 19 of the top 20 banks in Europe
- Full-time opportunity to become a member of an organization w/$10 billion+ in annual revenues
- 70,000 employees in 40 countries

We're offering a complete benefits package that includes medical, dental, vision, 401k, paid vacation, etc.?? Your future duties and responsibilities
Pre-Implementation Application Support Analyst

This role will be directly involved in providing Pre-Implementation analysis and guidance for new applications going into production. Candidate will analyze and understand the pre-implementation needs such as personnel, supporting products and technologies, application functionality, batch processes, online processes, maintenance processes, testing needs, and documentation. Required to support new applications in production.

Candidate will initially be less involved in the day to day support of the applications themselves, but should come from a solid background in providing production support so they have a good understanding of the requirements. Once new apps are in production, candidate will provide production support functions including Incident management, change control, and compliance functions. Background should include previous experience in the following areas

• Provide production support for medium and highly complex applications
•Trouble-shooting production incidents requiring detailed analysis of issues on web and desktop applications, AutoSys batch jobs, and databases (both relational and VSAM for mainframe).
• Prepare and coordinate communications to stakeholders
• Create, develop, and track solutions to application errors reported
• Escalate unresolved issues to appropriate team and personnel
• Support application releases requiring execution of AutoSys jobs, UNIX and database script execution as well as interfacing with business team/s
• Update user documentation and conducting training Required qualifications to be successful in this role
• 3-5 years experience in Production Support with a strong IT background & experience in application issue resolution.
• Pre-Implementation Production Support Analysis
• UNIX expertise – navigation, scripting, command level
• Sybase/Oracle databases (medium level expertise w/SQL)
• Excellent problem solving and analytical skills
• Ability to troubleshoot complex issues
• Excellent written and oral communication skills
• Experience in a fast-paced production environment and the ability to handle multiple, simultaneous problems with changing priorities
• Knowledge of enterprise database concepts
• Remedy, ServiceNow, or other ticketing system (ticket life cycle)
• AutoSys or other job scheduling system (Debugging failed job)
• Application release support experience Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Skills

·  AutoSys
·  Communication (Oral/Written)
·  Oracle
·  Problem Solving/DecisionMaking
·  Remedy
·  SQL
·  Sybase
·  Unix

Reference

605296