L1 Application Support Agent F/M

Job description

Position Description:

CGI globally is a leading ICT company with 90,000 professionals working in 40 countries. We have the presence, expertise and complete IT services to meet clients’ business needs anywhere, anytime and to offer our professionals challenging and rewarding careers. At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Your future duties and responsibilities:

You will be in charge of application and functional support on requests related to the client's applications and business.
- Reception and qualification of user requests (by phone, email and/or request tracking software)
- Incident resolution and service request processing
- Actively participate in the improvement of the support chain by proposing initiatives to reduce the number of tickets received and improve customer satisfaction.
- Respect processes and understand project and customer issues in order to guarantee quality of service
- Anticipate malfunctions in the service and alert your manager in order to avoid any crisis situation

Required qualifications to be successful in this role:

- A first experience in IT support
- Fluency in Italian and a good level of English (written and oral)
- Technical skills: knowledge of office tools, a ticketing tool and SAP bases would be a plus.
- Required qualities: proactive, punctual, reliable, flexible, curious

You are or have:
- Good communication (written and oral)
- A sense of service
- Team spirit

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.