Functional Analyst

Job description

Job Description

Functional Analyst

Position Description
CGI is offering an exciting opportunity as a Functional Analyst in a digital environment. As a member of CGI’s national practice providing retail banking solutions and services to credit unions, you will be joining an experienced and dynamic team of global IT professionals serving our clients across Canada and the world.

The financial industry is in the midst of dramatic change and credit unions are challenged with finding faster, more innovative ways of providing solutions and services to their customers who have more alternatives than ever before. Digital transformation and digital services are disrupting traditional financial institutions, instead offering businesses and households access to services that are customized specifically to personalized needs and wants of the end consumer. Omni-channel experience, mobile self-service, predictive analytics, data governance, robotic process automation, FinTech partnerships, and open banking requirements have turned the banking industry on its head. Staying relevant is key while customer retention and growth has never been more challenging. Our clients are turning to CGI to help them remodel their operations and assist in navigating through the massive digital transformation changes required to remain competitive.

As the Functional Analyst, you will assist with the activities associated with the roll-out on the Digital Account Opening and Lending project.

If you are searching for a role that allows you to apply your functional knowledge and expertise in an exciting environment and work on a team that is eager to collaborate and propel data-centric solutions, this is definitely opportunity for you.

Key Responsibilities:

• Gathering requirements from the credit unions on their needs for the Digital Account Opening and Lending product

• Learning and configuring the Digital Account Opening and Lending product

• Define configuration specifications and business analysis requirements

• Help design, document and maintain system processes

• Perform and support testing efforts, including developing and executing function tests to ensure the software will perform as expected

• Participate in knowledge transition activities

Other Responsibilities:

• Coach and mentor other members

• 100% adherence to CGI policies (Member Commitment to the Code of Ethics and Business Conduct, Dress Code, Travel, Expenses, etc.)

• Always practice professional, respectful communication whenever dealing with other team members, management and the client

• Use all of the tools including Internet and Instant Messaging appropriately, being mindful that they should only be used as a form of business communication and in a professional manner at all times

• Remain current in your area of expertise

• Develop consulting skills

• Proactively identifying and communicating project risks

• Share knowledge freely and openly with other team members

• Ensure that clients are happy with the product they receive and go away from meetings on a positive note

• Follow project management processes (i.e., Change Management, Configuration Management, etc.)

Nice to Have Requirements:

• Knowledge and experience working specifically in the retail banking and/or credit union space

• Experience working on the ASAPP omni-channel experience platform

Required Experience:

• 3+ years of professional working experience in the field of Business / Systems Analysis or Quality Assurance

• Proven experience in eliciting requirements and testing

• Basic knowledge in generating process documentation

• Excellent communication skills and the ability to interact directly with Client Stakeholders, Senior Management, and/or our technology partners

• Strong interpersonal skills

• Strong written and oral communication skills

• Positive attitude

• The ability to build consensus and resolve interpersonal challenges

• Ability to build strong relationships with clients and team members

• Demonstrate the ability to provide information and ideas in a clear, comprehensive, concise and organized manner

Required Level of Education:

• Bachelor’s Degree in Computer Science OR Diploma in IT with equivalent IT experience

What CGI offers:

• At CGI, we view our professionals as company owners, and our aim is for every member to reap the benefits of ownership. Two key ways CGI members are rewarded as owners are through CGI’s share purchase and profit participation plans.
• Be well: CGI invests in promoting the health and well-being of our members through a range of programs and activities, including the following:
- Oxygen: Our global health and wellness program, is made up of a multidisciplinary team of health experts who support our members in their efforts to adopt and maintain a healthy lifestyle.
- Social Club: CGI encourages members to get together to build relationships through social clubs. These clubs receive financial support from CGI and organize a wide range of social activities for members, including family activities.

Your future duties and responsibilities

Required qualifications to be successful in this role

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Skills

·  Business Analysis
·  Functional Analysis
·  Functional Testing

Reference

742492