Desktop Technician

Job description

Job Description

Desktop Technician

Position Description
Are you an experienced desktop support technician looking to join a successful and growing company? Do you possess a strong drive and desire to resolve end user computing issues and pride yourself on end-to-end user support? Do you seek to develop your skills and take advantage of excellent training opportunities and the chance to take your career to new levels? CGI is currently seeking a desktop support specialist to work on our client’s site in Regina. The client support position is part of the manufacturing industry and the successful candidate will join a team of 12 professional desktop support technicians across 7 sites in North America, providing an excellent customer experience and driving toward total user satisfaction!

Your future duties and responsibilities
As a Desktop Support Technician on our team, you will be supporting end user computing requests with common and customized hardware and software. This role will require communication and interaction with multiple internal and external clients to ensure each module interacts properly with each other. The Desktop technician will also troubleshoot issues and develop a team knowledgebase to achieve targeted results. Some responsibilities include:

• Troubleshooting Windows and Mac OS

• Build, image, and deploy new hardware

• Disposal of equipment

• Tier 2 troubleshooting of applications

• Mobile device support

• Smart hands function, hands on tech for light server and networking duties

• Special project assistance

• Experience working in the manufacturing industry would be an asset

Required qualifications to be successful in this role
Qualification:

• Experience with desktop support

• Troubleshoot variety of hardware and software

• Certification in desktop support combined with functional experience

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Skills

Reference

759036