Application Support Analyst
Be part of something exciting. Do you want to take control of your future? Are you ready for the responsibility of working with high profile clients in the world’s most exciting sectors? Do you want to take your career to the next level as part of one of the big five IT and business process firms in the world who will give you a direct stake in its success? CGI require 2 Application Support Analysts to work with a large public sector client, based in our offices in Bridgend.
CGI offers a competitive compensation package with opportunities for growth and professional development Flexible hours and remote working possibilities are offered as part of this role as well as other excellent benefits including pension and share purchase matching schemes.
Your future duties and responsibilities
You will provide functional user and client support across a range of applications systems, and will be proactive in monitoring systems and ensure remedial action is taken where necessary. Working on your own initiative, you will be required to troubleshoot issues and errors and update the event log and trace through errors. You will provide incident support for all main systems for our public sector client.
Required qualifications to be successful in this role
You will have experience of supporting mission critical applications, incident management and troubleshooting but full training and knowledge transfer will be provided. Experience within a 3rd line support / development environment would be beneficial but not compulsory. You will be a strong communicator, and be comfortable escalating and managing issues and applying code fixes where necessary.
The roles will require someone with demonstrable experience of SQL, PL/SQL, .Net, Automation, MS SharePoint & Java. Desirable experience would include previous experience of using IT Service Management tools (Remedy, Service Now), and DevOps technologies such as Docker, Jenkins and GraphQL.
You will work in a shift pattern between 7am and 7pm and provide out of hours support on a rota basis. You must be willing to undergo SC clearance as part of this role.
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.