CRU Customer Service Coordinator

Job description

Job Purpose and Summary

This role, as part of the Customer Service team in Business Operations department, will be responsible for supporting Canon’s Customer focus strategy, including, but not limiting: providing of the Single Point of Contact for all internal & external Clients, execution of invoicing & contract management, measuring of Customer satisfaction of Service (SLA/KPI Survey)

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

Full execution of invoicing process with all Clients (service, spares, clicks etc.), update status of actual MIF (machines in field) in ERP iScala on daily/monthly base

Actively participate in the contract approval process with Service Clients (via internal e-tools: Therefore & WinServ)

Prepare regular consolidated reports of SLA/KPI and analysis of management information for client

Support Customer Service strategy: resolving customer complaints (collaborate with other departments to resolve Client’s issues), building relationships with clients, managing their perceptions and expectations, to be SPOC (single point of contact) for Direct Service's Customers

Provide support for Customer Services Manager as required

What we ask

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

Education          Higher education

Experience        1-3 years in Customer Service / Administrative / Finance department (as a plus); work in iScala (SAP) as a plus, Strong Excel & Power Point knowledge (necessary)

Languages         at least on pre-intermediate level (English)

Other requirements      responsible, purposeful, analytical and organizational abilities, sense of duty, effective, advanced communication skills

You will need

Apply High Standards of Accuracy

Act as a team player

Plan & Organize effectively

Focus on the Customer

Communicate Effectively

Drive for Results

Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world's best imaging company. 

Expect the Exceptional.