CRU Account Manager, Direct Accounts

Job description

Job Purpose and Summary

To achieve assigned sales targets from Channel Manager. Responsible for initial contact with accounts, negotiations, execution of the deal, and support after the deal (client questions).
To develop and exploit business opportunities within a defined account list (regional based or client based). Through focused account management increase sales of Canons value propositions to existing customers as well as generate new business clients. This is achieved through building excellent internal and external customer relationships, managing resources, and being a strong ambassador for Canon.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

Provide product advice to customers and capture the customer requirements, identifying opportunities for improved performance, productivity and efficiency using the Canon portfolio and establish strong relationships in all designated accounts providing information and education on relevant Canon propositions. Reflect the requirements in the defined Account Plan using the standard template
Lead the cross functional delivery team in order to ensure the customer has a single and coherent experience of Canon
Conduct account reviews on a planned periodic basis with the customer and ensure customer data and information is collated in advance of the review
Formulate the negotiation plan, negotiate and finalize the customer contract within the relevant national contract process
Monitor, forecast and report on progress with reference to agreed performance targets
Identify ways of improving the overall service and market approach provided by Canon and feedback to management the lessons learnt through customer contact
Up sell Canon's Services propositions and work closely with the C&C and Product Management team to identify sales opportunities
Where necessary, arrange with C&C to provide sales and product training and demonstrations to the partners
Monitor service level agreements with major accounts and ensure that client issue resolution (Canon Helpdesk) is adequately managed
First point of contact for respective client questions
(ie. document management, consultancy services, security solutions, etc)

What we ask

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

Local languages and Business English Basics (minimum requirement)

Should be able to demonstrate past experience (at least 3 years in managing national or multinational accounts preferably within the imaging or print management industry) and success in the role applying for or, should be able to demonstrate minimum standards needed to be employed in job role
In the case of ‘vertical’ market specialists – five years successful track record of achieving targets working within and selling to the vertical market or industry specified

Personal Qualities:
Excellent interpersonal and communication skills
Good IT knowledge and skills
Strong organizational skills
Willingness to uphold and support the organization's ultimate goals and strategies
Ability to work on own initiative as well as within a team
Professional approach are essential attributes
User of MS Excel and Power Point

You will need

Strong negotiation skills
Effective time management
Effective customer relationships building and management skills
Good presentation skills
An intimate knowledge of multi level sales techniques
Good commercial and financial awareness.

Further Information

Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world's best imaging company. 

Expect the Exceptional.