Business Development Specialist - Buffalo, NY

Job description

Position Summary

The purpose of this position is to identify potential new customers for the local lab operations and successfully convert these prospects into new business across all BVCPS Business Lines and manage these customers through a startup period after launch.

Objective

Become successful in developing leads by proactively seeking new business opportunities by contacting and developing relationships with potential customers with cold calls and meeting sales quotas. You will use your communication skills to cultivate strong relationships with customers, from first contact until you close the deal. You will also ensure proper after-sales service. Ultimately, you will boost sales and contribute to our long-term business growth and maintain our company-client relationships at a high standard.

Major Roles & Responsibilities

· Generate new and repeat sales with existing clients and prospects.
· Prospect and plan travel for client meetings to introduce services. – Region: US and Canada
· Generate leads and have an active prospect 'pipeline' with a minimum total wallet of \$25k at all times.
· Forecast and monitor client sales. Understand gains and losses and adjust accordingly.
· Identify cross-selling opportunities to generate new and additional revenue.
· Define and develop with client an understanding of client's needs, objectives, and expectations related to compliance, safety and quality and match these to CPSD's services and capabilities.
· Develop strong client relationships including day-to-day contact up through multiple levels. In addition, develop and document the customer's organization chart, and maintain a current contact list (name, positions, phone numbers, and email).
· Provideknowledge to clients in areas of global compliance, industry standards, and client specifications through opinions, interpretations and recommendations and identify and engage the appropriate people within Bureau Veritas where necessary.
· Serve as liaison between the client and other global CPSD departments (Sales/Marketing, Information Resources Center, Operational Staff, Information Technology and Accounting).
· Manage and direct the client start-up and provide guidance and collaboration with the Customer Service and technical engineer teams.
· Liaison, as necessary, with regulatory/industry/professional bodies to provide technicalknowledge in areas of global compliance, industry standards, and client specifications.
· Prepare for and participate in client meetings and presentations, training seminars and/or tradeshows.
· Assist marketing and Business line Managers with core activities such as trend analysis, new promotional materials and presentations.
· Successfully address day-to-day client requests, problems, issues, and complaints.
· Participate in continuous training/education to keep abreast of current services provided by BVCPS.

Knowledge, Skills, Abilities

· Analytical and creative in mining new business, overcoming obstacles and closing deals. Does the homework, sets a plan and makes it happen.
· Competitive, positive and have an outgoing personality.
· Ability to work with a wide variety of people and communicate effectively.
· Ability to negotiate and sell relevant services in a way that benefits the Company & the customer.
· Research skills for prospecting new clients and territories. Linked In, Google, BV databases.
· Must be personable and work well independently, as well as in a team environment.
· Develop an understanding and general competency in areas of regulations, standards, and compliance requirements relating to the consumer products market.
· Ability to build and foster relationships at the executive level so as to secure additional business opportunities/approvals.
· Excellent verbal and written communication and presentation skills.
· Strong analytical, problem solving, attention to detail and process improvement skills.
· Professional demeanour and integrity.
· Excellent client service skills to ensure effective, responsive client interaction (internal and external).
· Ability to work well under pressure so as to handle challenging situations and balance several tasks simultaneously.
· Ability to prioritize, delegate tasks to appropriate staff and perform required follow up.
· Travel requirement is approximately 4-5 days per month. Client meetings/tradeshows
· Strong Proficiency in Microsoft applications – including Excel and PowerPoint

Experience and Educational Background Required for the Job

Specialist I :

· 4 year college degree in business administration or related discipline, MBA preferred
· 2 years related experience in a business environment preferably in direct selling, sales management or sourcing management within the consumer products industry (retailer, brand or importer).
· 2 years of experience in consumer products businesses.

Specialist II :4 year college degree in business administration or related discipline, MBA preferred

· 5 years related experience in a business environment preferably in direct selling, sales management
· 5 years of experience in consumer products businesses.