★ Customer Service Executive – Italian (H/F)

Description de l'offre

We are looking for Italian speaking Customer Service Executives (CSE) to join our dynamic, pleasant and international work environment in Lille Metropole. As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.This is a full-time (35 h/week) position in scheduled shifts. B.responsible Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail; Delivering high level of customer service; Actively participate in various projects within the department; Promote the Booking.com culture within your colleagues. B.skilled Has excellent communication and problem-solving skills; Takes responsibility and ownership; Is passionate about helping customers; Is fluent in both written and spoken English and Italian; Is available Full-time (35h/week) and flexible in work schedule; Is in possession of a valid work-permit for France. B.offered We are a performance-based company that offers career advancement and lucrative compensation, including bonus. We also offer what is called the “Booking Deal” with competitive benefits. A gross salary of EUR 1855€,- based on 35 hours; Full-time (4 weeks) paid training; A salary increase after probation pass and another one after 1 year of service Work schedule 4-6 weeks in advance; International working environment; Convenient office location in Lille Metropole (Tourcoing) Quarterly Bonus Plan 6% of your salary, based on set targets; Travel allowance; On-site restaurant