Analyst, Mobility & Employee Services (Thai Speaking)

Job description

Job Field: Human Resources
Location: Bangsar, MY
Company: BASF Asia Pacific
Job Type: Graduate
Job ID: EN_MY_32922

We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.

For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams’ performance.

Join the team and connect with more than 110,000 other minds.

Description

BASF Shared Services Center Kuala Lumpur, was established in 2005. Located in Kuala Lumpur, the shared services center has 620 employees and provides functional services in the areas of Finance, Controlling, Information Services, Human Resources, Environment, Health & Safety, Procurement and Import-Export Order Management Services to BASF companies and affiliates in 16 countries across the Asia Pacific region.

BASF has three other shared services centers located in Berlin and Ludwigshafen in Germany and in Montevideo, Uruguay, that cover Europe and the Americas.

Objectives

Service Delivery Responsibility for all countries in HR Services scope within Asia Pacific Region:

·  One stop Employee Centric Services which include client servicing employees and Country HR (CHR) in Asia Pacific
·  Bank updates and HR Master Data maintenance
·  Ensure Authorization Matrix is reflected accordance to the Organizational changes within Asia Pacific Region to control information releases and data received from or with approval of the authorized personnel
·  Provide Mobility Services for Delegates within and out of Asia Pacific Region
·  Provide Recruiting Services for Regional Recruitment and Taleo users within Asia Pacific Region Job Description

Service Organization

·  Ensure services delivered are in accordance with established Service Level Agreement (SLA) and internal Key Performance Indicators (KPI) for Employee Centric Services:
·  Help desk for all employee related enquiries
·  Update and maintenance of HR Master Data for employees
·  Obtain necessary clearance and approval from CHR based on type of changes
·  Ensure services delivered are in accordance with established SLAs and internal KPIs:
·  Support Regional or Global Transfer by executing and coordinating Mobility related process steps and tasks
·  Update and maintenance of Mobility related data for delegates in Global Tramis and SAP HR system
·  Partnership with SIRVA to coordinate and execute data updates, expenses/ payment incurred and delegates' movement services
·  Support Regional Recruitment by executing/ coordinating Recruitment related process steps and tasks
·  Resolve Taleo system related request where applicable to perform testing in staging system to confirm the solution
·  Upload Organization Structure Data to Taleo system in a timely manner to reflect and ensure the current details in Taleo system reflects the same as SAP HR system
·  Perform system and functional test for any change request and system version upgrades and ensure no impact to the existing functionality of Taleo system and to the user
·  Update Authorization Matrix in a timely manner based on organizational changes communicated through Personnel Announcement, information by CHR and Hiring & Resignees Report
·  Strong Customer Service Culture to ensure satisfactory customer experience
·  Partnership with stakeholders (Regional Transfer Centre, Regional Recruitment and CHR) to ensure end to end customer service experience
·  Participate and provide support to Mobility and Recruitment related projects Operational Excellence and Cost Efficiency

·  Ensure quality of request handling by applying “Right at the First Time” principle where deliverables under responsible area is 100% accurate
·  Ensure request is completed timely in accordance to the agreed SLA while striving for shortest resolution time
·  Ensure issues are managed and escalated to the Manager timely where stakeholders consulted, risks contained, and sustainable solutions made in place for business continuity
·  Ensure issues and non-compliance are recorded in Quality Management System (QMS) accurately with clarity of corrective and preventive measures taken aiming for transparency of Performance Reporting to stakeholders
·  Maintain confidential and sensitive working environment by handling customer request in professional manner
·  Manage customer expectation by regular review meeting with Regional Transfer Centre or relevant stakeholders
·  Continually innovate services solutions to better meet Regional Requirements
·  Apply BSSCKL standards of Quality Management Framework (Lean Six Sigma) and Knowledge Management Requirements Standardization & Convergence

·  Ensure compliance of service delivery with respective Regional Policy by performing regular checks on adherence
·  Educate customer on BASF Shared Service Center scope of service and escalate or highlight to Manager on non-standard service offering, inconsistency of data or process identified
·  Execute HR processes align with global guidelines from Regional and Global HR Center of Expertise
·  Ensure service delivery in accordance to Environmental Health and Safety Requirements and Audit Compliance Employer of Choice

·  Contribute to a knowledge sharing environment by ensuring work related references are shared, updated and available for team usage
·  Provide guidance to the new team members and take-on the buddy trainer role as assigned
·  Flexible in taking-on new responsibilities, contribute and open to new ideas and work collaboratively as a team to achieve common goal
·  Drive own career development by utilizing learning and development programs, jointly with the Manager to discuss on Employee Development
·  Communicate in open and trustful manner for a positive working environment
·  Continually work on improving the quality and productivity based on the Service Level Agreement agreed for timeliness and accuracy Requirement

Education:

·  Preferably graduate with a Bachelor’s degree Working Experience:

·  With 1~2 years of relevant working experience
·  Experience working in a SAP work environment will be added advantage
·  Experience in Business Process Outsourcing industry or Shared Serviced environment will be added advantage
·  Experience working in large and diverse teams
·  Proven ability to handle customers’ request Technical & Professional Knowledge:

·  Customer service mindset with strong interpersonal and communications skills
·  Understanding of HR principles/Employment Laws
·  Strong processing skills and analytical ability
·  Good verbal and written communication skills with proficiency in Thai & Mandarin as this role will be supporting Thailand and Greater China region
·  Knowledge and experience of MS office i.e. Words, Excel, Power Point