Analyst, Master Data (Korean Speaking)

Job description

We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.

Description

BASF has been present in Malaysia since 1989, and today operates manufacturing plants in Bukit Raja, Selangor and Pasir Gudang, Johor. BASF’s Shared Services Center in Kuala Lumpur provides functional support services to BASF companies in 17 markets across Asia Pacific. BASF also provides infrastructure and utilities support services to its joint ventures BASF PETRONAS Chemicals and Toray BASF Resins at an integrated Verbund site situated in the Gebeng Industrial Zone, Pahang. BASF posted sales to customers in Malaysia of approximately €309 million in 2019 and had 2,090 employees as of the end of the year. Further information is available on the internet at www.basf.com/my.    Objectives of the Position 

·  Process employees’ master data requests according to established processes and work procedures and in compliance with BASF policies and local company legal and statutory requirements
·  Execute all master data related service requests & inquiries under Operation team with quality and in timely manner meeting the agreed SLA and internal KPI
·  Analyzing and resolving master data related issues and enquiries ensure all unsolved & potential issues are escalated timely with detailed analysis clearly describe to the SA/Group Leads according to escalation process.
·  Understanding and execution of all service requests in adherence to the BSSCKL HRS processes and procedures are aligned with BSSCKL standard scope of services.     Main Tasks  Service Organization
·  To maintain a ‘mutual’ respect and credibility relationship with Country HR, Regional HR, BASF employees and other strategic stakeholders.
·  Work with manager in attending to relevant feedback received during country discussion, meeting and other forms of Customer Feedback. Discuss with manager and team to take actions and implement appropriate solutions which contribute to improvement of customer satisfaction level.
·  Collaborate with other related BASF and BSSCKL teams to ensure quality and customer-oriented service are delivered to Country HR on responsible area, and at the same time compliance to standard operation procedure.  Operational Excellence & Cost Efficiency
·  Ensure all deliverables in scopes are meeting service level offering mutually agreed with the Local Companies as well as BSSCKL internal KPI.
·  Ensure all defined control process and structured checking are executed by self, to ensure deliverables under responsible are 100% accurate
·  Take on 2nd Reviewer role as assigned and perform 100% check to ensure deliverables on responsible area are accurate
·  Ensure all issues/errors/ non-compliance are captured in the QMS system accurately, quality description and accordingly to the QMS guideline on timely manner.
·  Quality Ticket Handling - To ensure quality of ticket handling by
-           Ensure ticket are logged, handled according to
-           Ensure all tickets are with accurate rectification/ correction/ solution provided to requestor
-           Ensure clear, accurate and complete solution or response is provided
-           Shortest resolution time and resulting to zero re-open tickets"
·  Follow the defined escalation process if inconsistency processes are found during daily work. Highlight the differences and impact of these differences for further evaluation
·  To work in collaboration with other team members to establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner.
·  To act as a back up to the other team members to deliver and manage customers' expectation as and when required. Complete the buddy training with the core team & to act as a back up to deliver and manage customers' expectation as and when required.
·  Ensure all periodic activity under responsible areas is trigger and plan on timely manner. Manage customer expectation by regularly review periodic activity timeline, agreed deliverables or scope to ensure no delay in delivery and smooth operations.
·  Ensure details are captured accordingly and reflect the actual activities performed. Differentiate project, eCR and HR Support effort ensure hours work recorded reflected the actual time spent.
·  Conduct Operations Review Meeting with CHR or relevant stakeholder on monthly basis/ regular basis. Ensure all discussed item are properly documented and necessary actions to keep all open items closed.
·  Perform system related testing as per requirement. All tested outputs are captured accordingly. Follow up and escalate timely with respective party to ensure fixes or changes can be delivered on time. Standardization & Convergence
·  Contribute towards providing standard BSSCKL services to all our customers by clarifying or educating our customer on BSSCKL Scope of Service. Escalate or highlight to manager on non-standard service offering, or inconsistency of data maintenance or processes identified.
·  Actively identify improvement areas on daily operational processes or on system. Support and execute identify Improvement initiatives which brings impact to the improvement on operation's productivity, efficiency, standardization & Harmonization.
·  Ensure up-to-date documentation is maintained and also, all processes and procedures are understandable and executed in compliance to the internal Audit, Regional Audit, FRC, ISO and any other certification requirement.
  Employer of Choice
·  Support departmental or company initiative as and when required. Flexible in taking on new responsibilities, Open to new Ideas and contributing ideas, work as team to achieve stated goal
·  Generously provide guidance and sharing knowledge with new team member. Take on the buddy trainer role as assigned.
·  Contribute positively to a knowledge sharing environment by ensuring all work-related relevant documents are updated and available in knowledge database for team reference. Frequent cooperation within BASF Group
·  Business Partners in country or regional office
·  Other Teams within BSSCKL
·  Manager, Team Lead and peer team members within Dept. Degree of Supervision Required in the job
·  Work is regularly supervised   Requirements  Education:
·  Preferably graduate with a Bachelor’s Degree Working Experience:
·  With around 1-2 years of relevant working experience.
·  Preferably experience and familiar working with a world-class HR system (SAP, Oracle, PeopleSoft)
·  Preferably experience in a shared service centre / outsourcing environment
·  Experience working in large, diverse teams.
·  Proven ability to handle huge transactions and customer requests. Technical & Professional Knowledge:
·  Strong processing skills and analytical ability (inclination for Mathematics/ Finance/ Problem-solving).
·  Understanding of HR principles/ Employment Laws.
·  Customer service mindset with strong interpersonal and communications skills
·  Functional knowledge and skills in using Microsoft applications, i.e. Words, Excel, PowerPoint.
·  Fluent in speaking and written English. Knowledge of any other Asian languages is advantageous