BCM Analyst

Job description

Job Title BCM Analyst
Location Knutsford

To ensure that issues, incidents, problem records and regulatory changes impacting customers, brokers and advisors are fixed, updated, released and managed end to end in mortgage operations related systems in timely manner with the view to minimise business and customer impact.

What will you be doing?

• To attend and add value to the weekly triage PR priority calls to ensure that no valid PRs are de-scoped.
• To assist in reviewing root cause of PR's and linking them to live incidents.
• To review and update comments, root cause analysis and knowledgebase on Service Now.
• To assist in liaising with application maintenance and application development teams to fix PRs.
• To assist in reviewing requirements for the projects being delivered and provide feedback on potential impact to mortgage operations.
• To assist manager with Business Live Proving set up during release.
• To contribute during the release with the support of cross-functional teams
• To support live incident triage and engagement between Build and Run functions within agreed SLA's.

What we're looking for:

• In-depth knowledge of Incident Management Process
• Knowledge of change and release process
• In-depth knowledge about testing process and techniques.

Skills that will help you in the role:

• ITIL preferred
• Flexible to support in unsociable hours.

Where will you be working?

• Radbroke Hall is a hidden gem in the heart of the Cheshire countryside and home to our 3,200-strong team
• As we're based in the country side, we have accommodated many facilities including our subsidized canteen, onsite Starbucks café, Tennis and Squash Courts, Gym and shop
• We have a really open, friendly culture here at Radbroke and sense of community.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are / for more details.

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.