IT Care Service Desk Technician (Nights)

Job description

We are recruiting for an IT Care Service Desk Technician to join our IT Care Service Desk Team based in York.

In this role, you will work within our busy call centre offering solutions to various technical queries and understanding our customers’ needs.

The working hours are currently 7pm-6am on a 4 on, 4 off pattern (including weekends and bank holidays).

Duties & Responsibilities:

• Answering customer technical queries, via telephone, live chat, email and via our internal ticketing system (Assyst).
• Answering customer queries in a timely manner, handing anything pending to the Service Desk Leaders.

Skills & Experience required:

• Previous customer service experience desirable.
• Positive attitude and strong desire to meet customers’ needs.
• Strong social skills/team player.
• Flexible attitude towards change.
• Thrives in challenging environment.

What will you get for this role?

• Salary of as £17,500 - £22,000 depending on skills, experience and qualifications, plus 20% pay uplift for out of hours working.
• 56 hours bank holiday compensation.
• Generous defined contribution pension scheme.
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days.
• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family! (Some exclusions apply).
• Excellent range of flexible benefits to include a matching share save scheme.

Oh and by the way…

At Aviva we always ‘Care More’. It’s our thing. We’re all about our people – that’s you – so we can be flexible. If you need to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. We’ll even try to bend work around your further studies or hobbies where we can.

We care deeply about welcoming people no matter where they’re from, how old they are or what disability they have. We encourage applications from every age, race, ethnicity, disability, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or caring responsibility. We want our employees to bring their whole self to work and that starts with you!

As part of that we interview every disabled applicant* that meets the minimum criteria for the job. Just send us an email once you’ve applied, and we’ll make sure we interview you.

If you like the sound of all that, we’d love it if you could submit your application online. If you need an alternative method of applying, please give Alice Neal a call on: 0121 200 5926 or ping them an email at: alice.neal@aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you must provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.