Claims Adjuster, Home Warranty Claims

Job description

We have an excellent opportunity in our Home Warranty Insurance Claims department located in our Calgary, Edmonton, or Vancouver office. You will manage claims submitted by homeowners under policies of home warranty insurance. We are passionate about making coverage decisions based on the policy issued, the builder agreements and indemnities, and the applicable provincial laws and regulations. You will handle all claims to resolution by ensuring any qualified construction defects are repaired by either the Developer/Builder or through the engagement of a third-party contractor. Home Warranty Insurance serves the purpose of protecting consumers of new homes from construction defects in addition to contributing to improving the quality of construction of residential buildings.

Accountabilities:

• Your knowledge and good judgment will deeply contribute to the adjustment of claims through the verification of policy coverage by assessing the presence of construction defects and liability for the same. Working with Developer/Builder and Homeowners to ensure appropriate resolution of a claim within the terms of the policy while satisfying all other partners including provincial regulators.
• Maintenance of claim records, including observations, documentation, communications, decisions made, financial expenditures, and setting and maintaining adequate reserves.
• We are committed to ensure the best experience, including prompt payments to professionals and third party contractors, ensuring identification of possible recovery/subrogation opportunities and timely and accurate closing of claim files.
• Cultivate and maintain open communication with Underwriting and Technical Services to ensure proper risk management during the handling of claims and to improve future service the end customer and client (Homeowners and Builder/Developers).
• Do you thrive in a high performing environment? We are looking for you to build on the ongoing positive, professional and dynamic Home Warranty team environment through collaboration and sharing ideas.

Required Qualifications, Knowledge, & Skills:

• 2 plus years of experience in the general insurance industry, preferably in the surety and/or warranty claims fields.
• Practical experience within the development and/or residential construction industries is considered a huge plus
• Working knowledge of computer applications, including MS Word and Excel is required. Knowledge of Xact-Analysis and other web-based databases would be beneficial
• Excellent customer service delivery
• Superior interpersonal skills.
• Strong investigation and negotiations skills.
• Excellent command of the English language, including oral and written communication.

Additional Information:

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.