Application Analyst
SINGAPORE Energy / Materials / Mechanics
Job description
The Application Analyst role exists to deliver great customer service to users in the business through meeting their IT requirements. The role can cover:
- Service Bar
- Request management
- Desk side Engineering
- Build and Distribution
- Executive customer support
- Event support
Accountabilities
- Answer queries and fulfilling requests via phone, email, in person or via the ticketing system.
- Provide on-site support to executives and other priority customers
- Provide on and off-site support to events
- Resolve technical issues and problems where possible or assign/delegate
- Take ownership of incidents/requests to resolution including all tickets escalated to 3rd party resolving agents
- Undertake repair/replacement
- Oversee ordering, delivery and recharge of non-standard hardware
- Maintain CMDB and stock databases
- Administer access changes
- Support audit compliance through randomised testing
Capabilities
- Customer Service Management
- Good interpersonal and communication skills
- Good customer service and customer liaison skills
- Understanding of work processes e.g request management, incident management
- Execution accuracy and pace
- Basic internal Policy knowledge e.g. Business Protection, Information Security, Audit requirements.
- Basic knowledge of Aviva businesses