Salesforce Developer

Job description

We live in a moment of remarkable change and opportunity. Data and technology are transforming industries, society, and even the workplace by creating professions that did not exist before the emergence of data, cloud, social, and mobile technologies.
As the largest technology and consulting employer in the world, IBM is a leader in this global transformation and is just the place to continue your career. Network in an open, friendly and flexible work environment where diversity is embraced, while new and creative ways of thinking are encouraged and supported. As an IBMer, you can change the way the world works. Join this IBM team and be part of a diverse and global company of thinkers and doers—people who want to make an impact, cultivate their expertise and collaborate with some of the world's top business and technology professionals.

The Technical Support Delivery team is looking for an experienced Salesforce Developer to join our high-performing application development team. Our portfolio of applications spans electronic support, call/problem management, and entitlement systems. We operate and transform the capabilities for IBM worldwide technical support which is key to IBM's growth. The Salesforce Developer will be a key contributor on a dynamic squad within IBM Support that develops for external and internal clients on the IBM Salesforce system with the goal of ensuring our client's success.

Responsibilities

• Develop the front-end web application used by IBM clients for product and solution support
• Act as a consultant/mentor to other development squad members helping with complex coding and recommending efficient ways to execute function within the Salesforce Community Framework
• Understand and work in an agile development environment with the ability to work on numerous stories and issues simultaneously.
• Problem solver and focal point during severity 1 and critical situations
• Teamwork with peers, other managers, and teams across IBM
• Interface with development teams while working in IBM Armonk
• Experience using standard Salesforce Communities templates and themes, Napili preferred
• Exposure to Agile, DevOps, and Automated Testing

No remote opportunities exist
Must have the ability to work in the US without current/future need for IBM sponsorship

CIODEM19

CIODEM19

Auto req ID

171902BR
Required Education

High School Diploma/GED
Role ( Job Role )

Software Developer
State / Province

NEW YORK
Primary job category

Software Development & Support
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

F&O
Preferred Education

Bachelor's Degree
City / Township / Village

ARMONK
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

• Experience with but not limited to Apex classes, Visualforce Page, Java/J2EE, JavaScript, HTML, CSS, Lightning Component, JQuery, SQL
• Deep technical knowledge of Salesforce technologies to design and develop an enterprise wide web based solution
• 3 – 5 years' experience developing client facing solutions using Salesforce Community's framework
• 3 – 5 years' experience developing client facing solutions web solutions
• Ability to develop custom Lightning Components that interact with standard and custom Salesforce objects and pages
• Experience in Service Cloud Implementation with good understanding on Salesforce Knowledge and Case Management process.
• Ability to write Apex classes that work with Force.com API's
• Experience integrating Apex classes with external and SOAP and REST web services
Country/Region

United States
Preferred Technical and Professional Experience

• Salesforce.com Certified Platform Developer
• Salesforce.com Certified Administrator
Secondary Job Category

Other Software Development & Support
Eligibility Requirements

·  None
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
New Collar Role

Yes