1st Line Support Engineer with German in Krakow

Job description

· Leader in digital services with 100,000 employees in 73countries
· Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
· Official global IT partner of the Olympic and Paralympic Games
· Awarded with the Great Place to Work certificate for four times
· Almost 5000 people employed in 9 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow,Gdansk, Rzeszow, Lodz

This is a great opportunity for fresh graduates, part-time students and professionals who would like to join us and start or continue their careers in a high demand service desk environment in Krakow.

Location: Krakow, Vinci

Primary Responsibilities:

• Troubleshoots various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution.

• Applies understanding and knowledge of information systems products and services to assist users.

• Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems.

• Coordinates referrals to appropriate technical, professional, or service personnel.

• Receives and prioritizes issues and forwards using appropriate escalation procedures.

• All other duties as assigned.

Job Requirements

• Support must be provided in German.

• Good understanding of English is essential.

• Ability to achieve Key Performance Indicator targets.

• Must be a team player.

• Strong problem solving abilities and assertiveness.

• Motivation to learn and work in a service desk environment.

• Willingness to work on various shifts between 7am-7pm Monday-Friday and bank holidays.

• Previous Customer Service / Helpdesk experience is a plus.

Offer:

· Private medical care incl. dental care
· Training and development programs
· Learning foreign languages
· Referral bonus
· Private life and travel insurance
· MyBenefit System
· Commuting contribution
· Worldwide career opportunities

We take care of your personal data privacy. More information about processing your personal data within recruitment process you can find on our website: https://atos.net/pl/polska/gdpr .