Senior Product Manager - GM Checkout

Job description

Job Description

Division / Department 

Sainsbury's Tech

Reporting to

Group Product Manager (C5)

In a nutshell

In Sainsbury’s Tech, we power the UK’s number 1 multi-channel, multi-brand retailer. Our product teams are made up of inspired and multidiscipline individuals who are empowered to solve hard problems in ways our customers love and serve the needs of our business.

Our General Merchandise Online team leads the market with building multi brand ecommerce capabilities that serve millions of customers per week. We’ve matured our platform to have a single set of capabilities that support multiple customer facing digital brands with our Argos, Tu and Habitat branded websites and apps running individually but leveraging all the great work we do to build once use 3x. Across each of these branded experiences we need to be able to compete against specialist players by harnessing our strengths together whilst also being able to differentiate the experience with specific features that delight customers as if we were a pureplay retailer in that category.

The Senior Product Manager is relentlessly focused on understanding, anticipating and exceeding customer needs for Checkout across our General Merchandise (GM) brands. In a complex area where product, promotions, payments and fulfilment meet at the end of a customer’s shopping journey, they champion the long-term vision for Checkout in line with our over-arching business goals. They also work horizontally across the immediate team and the broader product and tech function to coordinate and prioritise the diverse needs of their product.

The role holder understands the differing requirements of the customer, business and Engineering/Architecture and uses this knowledge to ultimately drive the delivery. This includes engaging in technical discussions and deciphering business value and spotting opportunities. They use product metrics to prioritise their specific product roadmap effectively and seeks out the data and insight that enables them to make informed decisions.

To enable success, the Senior Product Manager needs to consider the market context and is able to clearly articulate the business benefit of potential and current products, while tracking both effort and value delivery, to identify opportunities for cost reduction and quality improvement. 

 

What I need to do

•   Supporting the strategy, develop specific roadmaps and backlogs for products, building in complete end to end customer experiences that deliver on core priorities.
•   Own the customer and business value for specific products, including securing support through the appropriate process and relevant technology teams.
•   Accountable for end-to-end delivery in product management for specific products, ensuring activity is prioritised in line with the agreed product goals and metrics. 
•   Maintain a realistic 90-day roadmap, as well as a prioritised, estimated FY backlog and regularly communicating progress, proactively managing risks/issues to remove blockers. 
•   Lead the collaboration within both the core family team, other product teams and 3rd parties to launch new product features, maximising re-use across the division/business/brands
•   Evaluate potential partner relationships; helping to identify necessary and/or desirable third-party technology to evaluate and select vendors 
•   Support communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues

 

How will I succeed

•   Translating business and technology strategy, combined with market knowledge into a product roadmap that prioritises delivery of value and enables future business agility
•   Determine the right level and choice of material to communicate the experience, benefits and long-term vision for the product across a variety of audiences including development teams, stakeholders at all levels, partners and external parties
•   Contributing to effective prioritisation choices to deliver the maximum value and return on capital.
•   Build highly collaborative relationships with engineering, working together to solve problems for our customers and the business
•   Creating a positive impact with internal and external audiences, ensuring senior stakeholder advocacy for the product
•   Maintain a good level of awareness, interest and understanding of the existing and stacks/interfaces for products and how to develop these so they work seamlessly for customers and colleagues 
•   Apply data and research through sharing insight to ensure the team are focused on making the biggest difference for customers and the business
•   Develop a culture of learning, empowerment, experimentation and collaboration
•   Own key performance indicators to measure success for the role’s contribution
•   Contribute to the Product Community of practice

What I need to know

•   Knowledge and understanding of a retail business and the technology landscape, and how to maximise the value that products can and will add
•   Understanding of Agile delivery and modern engineering team practices
•   Knowledge of technical product development principles and methodologies

What I need to show

•   Judgement to make sometimes difficult and complex decisions at pace, including comfortable dealing with ambiguous situations and help drive toward clarity
•   Delivery of technology led change in cross-functional environments
•   Focus on delivering customer value and business outcomes at pace, continuously optimising activity and ways of working to ensure that we are set up to deliver customer value 
•   Passion for seeking value and helping motivate and support technology teams
•   Strong communication and influencing skills, particularly at senior levels
•   Creative problem solving, enthusiasm for delivering change through people and technology
•   Anticipating risks and opportunities, responding to escalations at pace and supporting to find solutions
•   A high level of team contribution, seek opportunities to provide input and support across the team and outside core areas of focus, role model effective collaboration
•   Embrace shared responsibility and role model effective collaboration
•   Influencing iterative decision making, including managing ambiguity 

Resources available to me

•   Line manager, peers and wider team
•   Product competency framework and community of practice
•   Learning and development opportunities
•   Specific budget for products (budget ownership sits with PPM Line Manager)

What decisions can I make

•   All decisions related to delivering the roadmap for your products
•   Product Manager resourcing across your product 
•   Prioritisation and value return across your product area with multi million pound capital budget