Business Engagement Representative - Merchant

Job description

· Manage/Engage with small merchants portfolio that has been assigned
· Look for the opportunity to drive volume growth and engagement under small merchants portfolio
· Support on the merchant Face to Face visitation program - Manage third party vendor on merchant visitation -Monitor the quality of the visitations -Ensure to achieve target no. and KPIs
· Manage end to end process of Cardmember complaint related on c merchant card acceptance - Track every cases, solved the cases or assigned to the relevant account owners - Ensure that the case has been completed within SLA - Develop the report to track all complaint cases - Create the presentation for management meeting
· Manage POP and premium inventory on end to end process - Manage in-out stock recording both generic and customized POP - Manage inventory both in-house and outsource warehouse -Manage POP distribution to the merchant upon request through third party vendor - Forecast no. of POP usage and work with vendor on POP production
· Manage Call center Represenatives through third party vendor -Provide Training - Monitor quality and result of each assigned task
· Support other merchant engagment activities
· MPO Processing - Work on end to end of MPO processing - Coordinate between procurement, accounting and suppliers Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Desired profile

·  Bachelor Degree and above with minimum 2-5 years relevant experience
·  Good written and verbal skills in English.
·  Good in using Microsoft Word, Excel and Power Points
·  Ability to develop and maintain strong, collaborative and influencing relationships with key internal/external constituencies, third parties, vendors, agency and external suppliers.
·  Strong selling, negotiation and presentation skill
·  Ability to understand key market drivers of suppression and merchant satisfaction.
·  Broad understanding of Issuer business strategies and objectives
·  Strong project management, prioritization and time management skills.
·  Demonstrated team and people management experience.
·  Strong Team player with the ability to effectively work in a diverse cultural environment
Why American Express?
As an employee, you can expect challenging work, with purpose. Be more than just your job. Be the voice of inspiration and transform the way the world does business for a living. By joining American Express, you are choosing to become a part of the dynamic team that is recognized as Asia and Thailand's "Best Employer" for two consecutive years (2015-2016)