Support Engineer

Job description

DESCRIPTION

Are you interested in joining the team behind Amazon's Customer Service Technology? The Customer Service Technology DevOps Engineering team provides Tier 1, 2 and 3 software engineering support, and develops scripts and software applications to automate manually intensive or redundant tasks. We are looking for a strong DevOps engineer who will own production support engineering for one or more software services and will constantly innovate to improve operational efficiency by building technology solutions. Your role will directly impact the way in which customers contact Amazon, efficiency of managing customer contacts and initiatives to enhance customer experience! This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks and technologies will define your success.

Key job functions include:
- Debug, evaluate, and resolve software issues for applications and services that will improve availability and performance.
- Deliver new project initiatives that require minor software enhancements and configuration support.
- Build software tools to automate manually intensive processes or redundant tasks.
- Create standard operating procedures for other DevOps engineers to use and leverage.
- Improve cross-team service monitoring infrastructure to proactively and automatically detect issues before they occur, measure service availability and performance.

Desired profile

BASIC QUALIFICATIONS

- A technical background (BE/B.Tech/M.Tech in Computer Science Engineering or related discipline/experience)
- 1-3 years experience developing, maintaining and supporting software systems in C++/Java.
- Strong UNIX tools/platform experience
- Strong debugging/troubleshooting skills
- Ability to willingly undertake and switch from complex to routine tasks when required.
- Ability to retain composure under stressful conditions, communicate effectively with a wide array of individuals at Amazon, and get the right things done.
- Ability to demonstrate high degree of responsiveness to drive customer impacting issues to resolution.
- Ability to identify and own/drive teams to resolve root causes of issues.
- Excellent documentation and communication skills.