UX Designer, Customer Service

Job description

DESCRIPTION

The Role:
You are a brilliant and talented UX Designer. You are energized by solving big problems for customers, eager to roll up your sleeves to dig into data that inform your design decisions. You forge ahead in the face of ambiguity, open to learning all you can from customers. You have an inventor's spirit, highly refined aesthetic sensibilities and a fine-tuned ability to contextually communicate the right thing in the right place at the right time to customers.

As a member of the Customer Service UX team, you will own and drive improvements to the application dedicated to helping associates help customers. You will design innovative, stunning, memorable, and effective experiences and relish the challenges of optimizing information processing and reducing cognitive load to solve a variety of customer problems. You'll collaborate with other UX Designers, UX Researchers, Product Managers, and Engineers to invent and iterate on experiences that start and end with the customer, worldwide. You'll exhibit creative leadership to gather customer and business requirements, introduce new ideas, challenge and be challenged, and craft a long-term vision. We pride ourselves on being safeguards of customer trust and empathetic to customer needs and we look for the same in our potential candidates.

The ideal candidate will be passionately customer-centric and have a deep portfolio that demonstrates versatility and excellence in bringing experiences to life.

What we'd like to see:
· Proven track record of taking ownership and driving initiatives to arrive at exemplary customer experiences that meet business requirements.
· You are obsessed about customer experience. You never settle for good enough, and continually inspire those around you to do better for the customer.
· You are scrappy, agile and full of initiative. You regularly push your comfort zone to stretch and improve yourself and the team.
· Unwavering attention to detail with an acute awareness that every design decision, big or small, counts.
· You love to dive into unknown territory and invent simple, elegant solutions to complex challenges, sometimes with no clear precedent in today's world. You possess a relentless desire to innovate, balanced with business and user interaction priorities.
· You are highly collaborative, with a proven track record for partnering closely with other teams to influence positive outcomes and propose well-informed new directions
· You are knowledgeable about customer needs and an authority on common usability issues and standards.

Desired profile

BASIC QUALIFICATIONS

· Bachelor's degree in a relevant field such as Graphic Design, HCI or equivalent.
· 1+ years' professional experience in UX Design or related field, driving compelling digital and/or physical UX strategy and execution.
· A portfolio or work samples demonstrating finished projects that clearly showcases the end-to-end user-centered design process, including at least one example of medium scope or complexity.
· Experience using Axure, Photoshop, or similar tools.
· Demonstrated working knowledge of user task and goals identification, process flows, wireframes, prototypes, and visual designs.
· Fluency in best practices for information architecture and design for CRM or other applications, as well as strong knowledge of usability principles and techniques.