Training Scheduler

Job description

DESCRIPTION

To meet the growing demand for AWS Services across the globe, the business needs exceptionally talented, bright, and driven people. If you have excellent organizational and communication skills, a passion for working in a fast paced, dynamic environment and a desire to provide exceptional customer service, this may be the role for you!
Here's your chance to join the AWS Training & Certification team working in the visible role of Training Scheduler. Our Training Scheduler works closely with a team of training coordinators and is an integral partner with the Training Delivery Managers in managing all training activities (public, private and virtual instructor led.) This candidate will single-handedly review incoming customer requests, identify required skillsets, assign trainers and then hand off resourced requests for event specific coordination. We need someone with an eye for detail and an analytical mindset of how to maximize trainer utilization, decrease travel costs and keep teammates informed as customer needs change. To be successful in this position, you must be a self-starter and organizational guru who is Customer Obsessed, demonstrates Bias for Action and Insists on the Highest Standards.
Responsibilities:
• Evaluate all incoming training requests and assign trainers to match customer need.
• Quickly assess available training options and provide recommendations to Training Delivery Managers when last minute changes occur (ex. travel delays, trainers are sick/unable to train, etc.)
• Lead the review of upcoming training calls to inform Training Delivery Managers on future training events.
• Provide support for vILT training courses.
• Provide a weekly audit of upcoming classes to ensure all training details are correct.
• Monitor locations and courses with low attendance for public training and make recommendations to leadership on how to maximize course enrollment and revenue.
• Create and report accurate metrics to highlight the trainer utilization and course enrollment.
• Provide back-up support to training coordinators as needed.
• Review customer feedback regarding training events specific to catering, location and course communication. Track feedback and make recommendations on how to improve future events.
• Identify opportunities for process improvement.
• Assist in reconciling month end training invoices.

Desired profile

BASIC QUALIFICATIONS

• 3+ years of event coordination, executive administration or resource management
• Superb customer focus, attention to detail, prioritization and organization skills
• Strong oral and written communication skills
• Ability to work in a fast paced, quickly changing environment
• Bachelor’s degree
• Experience with MS Word, Excel, and Learning Management Systems (KNeT, Kiku)