Tech Support Associate

Job description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. We are currently looking to hire a Technical Support Associate to join us and play a critical role in supporting the front-line team within Global IT in Bellevue, WA.

The successful Technical Support Associate will be responsible for utilizing his/her skills resolving technical problems that cover a multitude of technical disciplines. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.

Responsibilities include allocation, imaging, secure wiping, and maintenance of IT equipment throughout the facility, managing multiple customer requests simultaneously. This includes troubleshooting of all IT related equipment such as PCs, printers and other end user devices. IT Support Technicians have the ability to move up 50lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation. IT Support Technicians are also responsible for the RMA and repair process for all devices under warranty. IT Support Technicians are also expected to participate in learning new technologies and career development opportunities as presented in an effort to progress to higher level positions within the IT network. The position will also require supporting of multiple buildings around the area as well as potentially supporting customers remotely. This position reports directly to the IT manager for the facility.

Desired profile

BASIC QUALIFICATIONS

· Knowledgeable of set up and installation of computer and networking equipment.
· Experience maintaining laser printers
· Experience in Microsoft Office applications as well as Windows Operating Systems, Linux, or Cisco
· High school diploma or equivalent
· Authorization to work in the U.S. without sponsorship