MULTIPLE POSITIONS AVAILABLE
Entity: Amazon Web Services Inc.
Title: Support Engineer III
Location: Dallas, TX
Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community. Write and deliver internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration, and troubleshooting complex performance issues. Mentor junior support engineers.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation #0000
Please see job description and position requirements above.
Ideal candidate profile
Bachelor's degree or foreign equivalent in Computer Science, Engineering or a related field and one year of experience in the job offered or as a Software Development Engineer, or a related occupation. Employer will accept three years of experience in the job offered or a related occupation as equivalent to a Bachelor’s degree and one year of experience. Must have one year of administration experience with one of the following Database engines: MySQL / Oracle / PostgreSQL / MariaDB / SQL Server / Amazon Aurora; one year of experience with System Administration with Linux (Ubuntu, CentOS, RedHat) or Microsoft Windows Server and associated technologies (Active Directory, Exchange); and one year of experience with Networking and troubleshooting.