Support Engineer

Job description

DESCRIPTION

Kindle Content Quality team helps in Imporving the content Quality by identifying the issues/errors within the content. The team owns systems/algorithms for identifying the quality issues for the books published. We also own tools/systems to report back these issues to publishers/authors to get them fixed there by providing best reading experience for the Kindle Content users.

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· Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations
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· Support engineering and troubleshooting on issues related to the digital platform services and content for various products
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· Interface with content acquisition, content providers, operations and technical teams to ensure content delivery as per service level agreements
·
· Production Builds, Tools, and Configuration Management for software product releases and successful deployments.
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Role Definition This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:

·
· Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
·
· Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
·
· Read and understand complex application code and make code fixes to resolve support issues
·
· Software deployment support in staging and production environments.
·
· Develop tools to aid operations and maintenance.
·
· System and Support status reporting.

Desired profile

BASIC QUALIFICATIONS

Kindle Content Quality team helps in Imporving the content Quality by identifying the issues/errors within the content. The team owns systems/algorithms for identifying the quality issues for the books published. We also own tools/systems to report back these issues to publishers/authors to get them fixed there by providing best reading experience for the Kindle Content users.

·
·
· Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations
·
· Support engineering and troubleshooting on issues related to the digital platform services and content for various products
·
· Interface with content acquisition, content providers, operations and technical teams to ensure content delivery as per service level agreements
·
· Production Builds, Tools, and Configuration Management for software product releases and successful deployments.
·

Role Definition This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:

·
· Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
·
· Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
·
· Read and understand complex application code and make code fixes to resolve support issues
·
· Software deployment support in staging and production environments.
·
· Develop tools to aid operations and maintenance.
·
· System and Support status reporting.