Sr. Product Manager

Job description

DESCRIPTION

This role is responsible for owning and driving search UX/Navigation/discovery roadmap for Amazon Fashion. The PM will own above experience across platforms (mApp, mWeb and desktop). She/He will partner with the worldwide Amazon platform teams, tech team and Category stakeholders to formulate recommendations on new CX initiatives and partnering with UX, technology and ML teams to implement these recommendations in Fashion space. As a product manager for multiple categories within Fashion, you will develop long-term strategies to offer customer-centric features and programs, ensure quality onsite customer experience and overall service.

The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. He or she will be comfortable marshaling large amounts of data to make decisions and build business cases. We are looking for a Product Manager who shares Amazon's passion for the customer—someone who understands the importance of compelling features and functionalities in driving great customer experience. The ideal candidate would have an understanding of the global mobile commerce trends with an eye on the local complexities. He or she would be enthusiastic about managing challenging, lengthy projects across multiple teams and locations, and will be comfortable marshaling large amounts of data to make decisions and build business cases

The position is located in Bangalore, India, and reports into category product leadership team.
Focus and deliverables

1. Defining a world-class experience for Fashion customers that bridges the online and mobile channels
1. Build vision, roadmap in the fashion search CX space, and own customer backwards documents (PR-FAQs).
2. Partner with UX research and Bench-marking teams on usability, user studies and bench-marking exercises to identify and prioritize initiatives as part of overall roadmap.
3. Identify and prioritize the most immediate improvement opportunities across customer experience.
4. Create and implement a roadmap that ensures leadership in customer experience in each business category.
5. Coordinate and engage with multiple global teams from a variety of functions including tech, product, design and operations teams to prioritize and launch new features or enhancements
Define, measure and drive adoption of customer experience metrics.

Desired profile

BASIC QUALIFICATIONS

Ideal candidate profile

The Customer Experience PM is a passionate customer advocate within Amazon and has a deep understanding of the importance of the customer experience for our site. To that end, he or she must be able to develop a clear strategy and business rationale for enhancement to and expansion of different features and functionalities. He or she will work with many different parts of the Amazon organization, and as such, will need to be an effective influencer as well as a passionate leader. An ideal candidate profile may include similar experiences in a leading on or off-line retailer, or consumer Products Company. This leader will be known for thinking very big and be simultaneously able to dive deep into details. The candidate may have experience working in a multinational corporation and proven success at leveraging central resource groups on behalf of the business. This person will have a track record as an people influencer.
Must-have experience/criteria for role:
· Proven track record of customer obsession.
· Demonstrated ability to think both strategically and tactically.
· Ability to prioritize in an ambiguous environment.
· 2+ years of product management/consulting/marketing.
· Demonstrated ability to formulate data-driven decisions that lead to results.
· Demonstrated ability to conceptualize, manage, and prioritize multiple projects.
· You will move fast, innovate, and find ways to simplify.
· Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment.
· BA/BS degree.