Description de l'offre
You will be part of a team which is re inventing Amazon Customer Service experience by building Foresight for Amazon Customers. Foresight will solve customer issues by leveraging expert based rule engine and machine learning solutions. Foresight is a new self-service experience that predicts customer issues proactively by surfacing timely information wherever customers are on Amazon retail website or mshop app. It provides relevant solutions represented as information and clickable solution cards to the proactively identified issues. It is expected to support 300 TPS load.
This solution will provide you the opportunity to converge the current Retail Help pages, Contact Us and Your Account pages into one single experience with automation. You will also get a chance to implement the Search feature in “Foresight ”. Search will enable customers to get the solution cards which are not predicted by machine learning system. This Search will leverage NLP and NLU to get the customer intent and provide them with solution cards to resolve their issues.
Team manages stack for retail customer journey from customer service landing to contact us on retail website. The stack is highly scalable, concurrent and available. Team built a layered framework on top of Horizonte. Team built Contact Us stack with ~30 pages across mobile and desktop channel on the new framework. It also owns a contact routing library which is responsible for intelligent routing based on order attributes.
We are seeking experienced Software Development Engineers excited by this opportunity. If this sounds interesting, we'd love to hear from you!
· A Bachelor's degree in Computer Science or related technical discipline
· Experience communicating with both technical and business audiences
· Background in computer science basics (data structures, sorting/searching algorithms, order analysis)
· Experience with designing, building, and deploying scalable, highly available systems