Security Risk Analyst

Job description

DESCRIPTION

The mission of Amazon Global Security Operations is to mitigate security and operational risks to our associates, data, and physical assets. Amazon is looking for a detail-oriented individual to provide crisis management triage, coordination, and facilitation, security risk monitoring, analysis and alarm monitoring at Amazon's Global Security Operations Center (GSOC) in Goodyear, AZ. The GSOC provides: global, regional, localized crisis management coordination and facilitation, global, and regional security risk monitoring and expertise, assistance with alarm monitoring services for Amazon's locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily services and projects.

The Security Risk Analyst will provide: crisis management coordination and facilitation, and security risk monitoring, analyses, and directly monitor alarms. Responsibilities will include managing email and phone communications, and security risk monitoring and reporting, researching alarm system issues, generating and/or managing trouble tickets, and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager. Additionally, the Security Risk Analyst will assist with the maintenance and improvement of procedures and contact records, and will also work within the GSOC's SharePoint environment to update or customize site information pages as needed, and will provide quality assurance during audits of existing procedures, will run and record crisis management exercises, and will act as trainers for new associates or new/updated procedures.

The successful candidate will have a proven track record of legendary customer service, good judgment and be gifted at learning new technology.

Shift work will be required, potentially to include nights, weekends and Public Holidays.
*This position does not offer a relocation package*

Desired profile

BASIC QUALIFICATIONS

· Experience monitoring alarms in a command center environment
· An interest in security, crisis management, or criminal justice
· Ability to sit or stand for prolonged periods of time (the entire work day)
· High-level customer service skills as demonstrated by way of previous work history
· 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.
· Multitasking skills including the ability to answer multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment
· Able to use multiple software applications simultaneously (software multi-tasking)
· Typing skills at 35 words per minute with high accuracy
· Experience working in fast paced environments, and ability manage workload even during times of stress or escalated activity
· This role will be required to support administrative functions for the center such as 3rd party vendor relations