Premium Seller Support Associate

Job description

DESCRIPTION

· Manage over 40 seller accounts, include daily escalations handling, engagement enhancement.
· Work with other departments such as PQ team, TRMS team, or Account Management team to resolve Seller's issues and questions, to provide prompt and efficient service to Paid Sellers.
· Develop relationships network with each seller account and manage outreach campaigns, such as Account Issue, Inactive Listings, Marketplace Abuse etc.
· Serve as the escalation point for Sellers, managing their highly sensitive situations with integrity and discretion
· Create an open environment where Sellers can freely communicate their needs or concerns.
A key contributor in building a positive team environment, proactively aid team members and consistently at the top quartile for quality, productivity.

Desired profile

BASIC QUALIFICATIONS

· Bilingual or Trilingual skills, fluent in English writing.
· Minimum of 1 year of Amazon seller support experience, Strong knowledge skill, especially M@, FBA, Feeds, IIDP.
· Proven track record of taking ownership and delivering results while liaising between clients and internal teams.
· Desire to work with Sellers to grow their business by providing outstanding Seller experience.
Demonstrate effective communication, composure, and professional attitude.