Performance Management Analyst

Job description

DESCRIPTION

Overview and Responsibilities:
Do you want to work on the world's largest Cloud Computing Infrastructure? Then we have the perfect job for you!

Amazon offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining our computing environments in a secure, scalable, and cost-effective manner. To keep up with this demand on both disk and network capacity, we continue to expand our Data Centers in every region. This requires talented people to build & manage. We hope it is you!

The Role:
While a member of the Business Development organization, the Vendor Performance Manager will be closely coupled with Infrastructure Operations teams and will support them in managing relations with Data Center colocation providers in the region. This is a fast-moving business unit, and you will be consistently challenged to provide services and deliverables that support the pace. The right person for this job will have a strong customer focus, a passion for producing high-quality work, and bring an intense curiosity and learning drive to the team.

As a Performance Manager you will work with teams across the organization to manage vendor relationships, providing support throughout the contracting process and have a strong understanding of negotiated contract terms to ensure that all vendor contract matters are addressed appropriately and efficiently. You will support vendor performance reviews (to include measuring, communicating and helping drive improved vendor performance). You will interface with vendors, internal customers and Infrastructure Global Expansion Management team members to facilitate contract execution. You will drive process improvement projects that address customer needs in this area, as well as leading and supporting other business development projects and initiatives.

Desired profile

BASIC QUALIFICATIONS

· Excellent verbal and oral English skills
· Travel up to 20-40%
· 2+ years in a customer facing role (eg: sales, customer service management, vendor management, etc)
· 2+ years' experience in business decision support, conducting business case analytics
· 2+ years of relevant experience in data analysis, report building and documentation, or similar work
· 1+ year relevant work experience managing projects or initiatives
· Proven ability to collaborate with cross-functional teams and external vendors at all levels of management
· Proven ability to innovate by improving tools, processes and reporting