Paid Services Seller Account Manager

Job description

DESCRIPTION

Amazon’s third-party marketplace business is outpacing the growth of the Retail business and now represents over 40% of all units sold.

The ideal Account Manager candidate will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party sellers. Manage relationships with their assigned accounts, develop strategies and business plans to maximize these relationships and improve their assigned accounts performance. An Account Manager is Responsible for monitoring performance consistently, and actively work with clients to enable success of their accounts. In addition, an account manager is responsible of having a proactive approach in order to monitor accounts to identify and address any issues that may affect revenue generation. The ideal candidate must be focused on driving results, manage all aspects of the client relationship, provide an individualized treatment to their assigned accounts and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.

Roles & Responsibilities:

Strategic Planning/ Business Analysis:
- Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.
- Analyze territory trends, diagnose root cause of performance and create actionable business plans, which ensure operational improvements.
- Define the territory, opportunities and goals (Input/Output) within the portfolio of accounts.
- Identify key business opportunities for the territory and manage toward a growth plan.
- Implement account management best practices and SOPs into the business development framework.

Leadership/ Business Acumen:
- Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.
- Partner with external teams including Category Management (CMMs), Merchant Technology, and Account Management teams to align programs and initiatives to drive growth in existing seller base.

Desired profile

BASIC QUALIFICATIONS

- Proven Business Administration, Marketing or related field studies
- 3+ years of professional experience working in a contact center environment
- 1+ years of account management experience with relationship management and negotiation skills
- 6+ months of sales experience
- 1+ years of experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
- Ability to communicate clearly and concisely with Sellers and stakeholder teams; written, verbal, presentation, and interpersonal skills
- Strong attention to detail and excellent problem solving skills
- Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment
- Ability to work in a fast-paced environment where continuous innovation is desired
-Disclaimer: Applicants who applied in the last 3 months for the Seller Account Manager role will not be considered (same role).