Network Manager

Job description

DESCRIPTION

At Amazon, we believe that every day is “Day One.” A day to take the first step. A day to meet new challenges. Today could be the day that you become part of a bigger idea. A day where your own ideas can turn into reality. Become part of a company that redefines itself on a daily basis. Working for Amazon is a new excitement every day.
Do you have experience as a leader in networking operations and want a new challenge? Do you enjoy learning about new technologies in a challenging, real-world environment? The Global Operations Team at Amazon is looking for Manager with our Network Operations team. In partnership with your engineering counterparts you will work to make our network more capable, scalable, reliable and efficient.
Responsibilities include:
· Lead a team of globally distributed network engineers supporting Amazon's corporate network infrastructure.
· Continually evolve monitoring and alerting to proactively address the performance of Amazon's network infrastructure to ensure we deliver the highest quality customer experience.
· Partner with Engineering, Corporate Infrastructure Builds, and Local IT to ensure consistent delivery of network changes.
· Identify opportunities and drive automation within the network operations to scale.
· Develop repeatable processes and playbooks within network operations to ensure consistent service delivery.
· Effectively define, analyze, and evolve key performance metrics to measure engineer and team performance and drive service improvements.
· Collaborate with customers and partners to bring new services into production.
· Operate in a rapidly evolving environment, adapt quickly to new information, and re-prioritize as needed.
· Oversee network changes and incidents ensuring customer impact is minimized.
· Travel regularly to meet with remote staff and customers
· Pro-actively identify resource needs, participate in recruiting efforts, and hiring to grow the team.
· Exhibit ownership of escalations ensuring consistent communication occurs and issues are driven to resolution and validated.
· Responsible for people management of a team of engineers, providing performance reviews, continual feedback, coaching and career growth.
· Identify, cultivate and grow technical leaders

Our ideal candidate is customer focused, detail oriented, possesses strong written and verbal communication skills and has a track record of supporting networks while building automation and tools. Extensive experience operationally supporting large scale networks is a necessity. The candidate must be able to interact with individuals across the organization including the team, peers, leadership, and customers at a global scale.

Amazon is not an average retailer and this is definitely not your average job. We'll give you the opportunity to really make a difference to our business. We're looking for an exceptional professional with outstanding technical skills who has what it takes to make us the place for people to come to find anything they might want to buy online, with the opportunity to fulfil the Amazon motto to “Work Hard. Have Fun. Make History.”

Global IT values diversity of thought and wants to grow through hiring people from a wide range of backgrounds, cultures and experiences, allowing us to continue to innovate for complex problems. If you're interested in helping us shape our journey and being part of the team, then please apply to find out more.

Desired profile

BASIC QUALIFICATIONS

· BA/BS in an engineering or relevant experience.
· 3+ years managing large-scale network operations at an enterprise scale
· 3+ years of experience working with networking protocols including TCP/IP, BGP, MPLS, ISIS, etc.
· Strong written and verbal communication skills
· Strong interpersonal and customer service skills
· Proven ability to troubleshoot and identify root cause of issues
· Broad understanding of Incident, Problem, and Change Management practices
· The ability to think at scale and automate processes
· Experience dealing well with customers during problem resolution and operating under pressure.