Business Analyst EU Seller Fulfilled Prime

Job description

DESCRIPTION

Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online. In line with our vision, the Seller Fulfilled Prime (SFP) program launched in 2015 offering Sellers in Amazon's Marketplace the opportunity to make their products eligible for the Prime badge, while fulfilling orders from their own warehouse. Sellers are required to uphold Amazon's high standard for the Prime customer experience by shipping on time and using qualified transportation solutions. Within Europe, SFP has launched in Germany, United Kingdom and France, adding Prime selection for customers and driving growth.

Position Summary & Responsibilities
Amazon currently seeks an experienced Delivery Experience Analyst to join the EU SFP and Merchant Fulfilment Network Delivery Experience (MFN DEX) team of Amazon EU Seller Services in Luxembourg. You will join a dynamic team delivering initiatives with tremendous growth potential, as the amount of carriers joining the program in Europe is growing, and amount of parcels shipped is growing even faster. Deliver Experience covers the entire journey of a parcel, and deals with performance management of both Carriers and Sellers, to secure the best Customer Experience. The role is pan-European in scope and will interact with various business, transportation and technical teams within Amazon and with carriers externally. Some travel within Europe will be required. We are looking for a candidate who can analyze large amounts of data, discover and solve problems, and implement new processes for monitoring and improving carrier performance in Amazon's Marketplace. The successful candidate will own measuring and evaluating all aspects of delivery performance affecting MFN Prime customer experience. You will also contribute to defining and executing initiatives, internally and externally, to improve performance. Your responsibilities include:
· Monitor and analyze speed, timeliness, and customer experience of our transportation network
· Identify, analyze and dive deep on drivers for performance, e.g., seasonal, weather, capacity, performance, and quickly understand the business impact to enable data-driven decision.
· Drive projects to improve Carriers and Sellers operational performance based on your analysis
· Providing reports and analysis through tools, portals and databases (Oracle BI, Tableau, Excel, SQL and/or other data management systems)
· Drive projects to improve reporting and analytics
· Work closely with carrier managers across EU, as well as Account management teams working with Sellers, and colleagues in the WW program in Seattle
· Summarize and present your results to senior management
Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Desired profile

BASIC QUALIFICATIONS

· Passion for parcel logistics and customer experience
· High motivation to learn, develop, and perform in a fast paced environment
· Master's Degree or similar education in Mathematics, Statistics, Computer Science, Operations Research, Logistics, Supply Chain, Economics, Business Administration, or a similar related discipline
· At least 3 years work experience in business analytics with demonstrated proficiency in quantitative analysis
· Advanced Microsoft Excel skills
· Experience with SQL and other programming experience
· Experience with metrics creation and data presentation
· Experience with Tableau or any equivalent representation layer
· EHigh attention to detail and proven ability to manage multiple, competing priorities simultaneously
· Good inter-personal and relationship-building skills and ability to work with diverse teams cross culturally
· Advanced language skills in English (written and verbal)