Work for a company that delivers to extreme locations!
Amazon Cape Town is seeking bright, articulate, detail-oriented applicants with a desire to contribute to a world class customer service organisation and join our German retail team in a position as a Customer Service Associate.
Your mission will be to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. Associates will communicate with customers via telephone or email. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fun and fast paced environment.
· Attend to all customer queries relating to online orders or the ordering process via email and phone
· Provide account support to customers
· Act as an advocate for our customers, reporting and acting on observed areas for improvement
· Provide prompt, efficient, detailed, customer-oriented service to all Amazon customers
· Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions
· Ensure internal reference pages are updated What do we offer:
· Competitive hourly rates
· Medical Aid Contribution (including Spouse and up to 3 children)
· Provident Fund Contribution
· Career Growth Opportunities (locally and globally) within an exciting and fast growing global company
· Work Visa Assistance
· Part time options available based on business need (no less than 20 hours)