Customer Service Associate (German) Communities

Job description

DESCRIPTION

· Moderate all customer reviews and respond to email queries
· Meets or exceeds quality and productivity goals assigned by management
· Demonstrates clear and polite written and oral communication
· Maintains a positive and professional demeanor and portrays the company in a positive light
· Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
· Follows company policies and processes in order to process customer requests appropriately
· Demonstrates knowledge and use of departmental resources, policies and procedures.
· Uses customer service tools in order to provide an accurate response and an exceptional customer experience
· Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
· Proactively communicates system and process issues, and customer feedback trends to management
· Exceeds customer expectations by going above and beyond all other duties as assigned.

Desired profile

BASIC QUALIFICATIONS

· Must be fluent in German (Speak,Read and write). A basic understanding of English will be required.
· Matric or equivalent
· 1+ year of relevant customer service experience
· Internet navigation and troubleshooting Skills
· Proficiency in Microsoft Outlook and MS Office applications
· Excellent communication skills (spoken and written)
· Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)