Content Administrator

Job description

DESCRIPTION

Amazon delights millions of customers around the world. Meet the behind the scenes team that enables our Human Resource and Operations Leaders to make informed decisions. The Amazon PeopleInsight team builds reporting and analytics tools for our teams that fulfill customer promise every day. Whether it is Fulfillment Center team that delivers your Prime order in two days, our Amazon Locker team that lets you pick up your package anytime that is convenient for you, our Prime Now team getting you lunch in under an hour, or one of many more, the PeopleInsight group is there providing people metrics along the employee lifecycle for our global operations businesses. The PeopleInsight team is a collaborative group of Business Analysts, Business Intelligence Engineers, Data Engineers, Software Development Engineers, Support Engineers, Data Scientists, Economists, Product Managers, and Program Managers that studies a workforce numbering in the hundreds of thousands. Our work is dedicated to empowering leaders and enabling action through data and science. In addition to standard reporting, we leverage analytics to help our leaders focus their efforts in ways that will engage, retain and grow their associates to propel the business forward.

We are now recruiting for an exceptional Content Assistant.

The ideal candidate will be:
· A Well-Rounded Athlete –Like a true athlete, you understand that we succeed or fail as a team. You are always ready to step up beyond your core responsibilities and go the extra mile for the project and your team. You nimbly overcome barriers to deliver the best products more quickly than expected.
· A Perpetual Student – You seek knowledge and insight. You challenge yourself to turn moments into master's classes. Whether closing a gap, developing a new skill, or staying ahead of your industry, you revel in the joy of learning and growing.
· A Skilled Communicator – You excel when interacting with business and technical partners whether you are chatting, sending a written message, or conducting a presentation.
· A Trusted Advisor – You work closely with stakeholders to define key business needs and deliver on commitments. You enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
· An Inventor at Heart – You innovate on behalf of your customer by proactively implementing improvements, enhancements, and customizations. Your customers marvel at your creative solutions to challenges they had not yet identified.
· A Fearless Explorer – You are drawn to take on the hardest problems, navigate ambiguity, and battle skepticism. You never settle, even in the face of overwhelming obstacles.

Roles and Responsibilities
This role will be responsible for scheduling and delivering the right content to our customers in a timely manner across Worldwide Operations. You will need to trouble shoot along the way and provide support as needed to our customers and internal stakeholders. The role requires organizational skills and strict attention to detail as accuracy is critical. You will be responsible for the quality of the content and for escalating when there are risks to the customer experience.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Desired profile

BASIC QUALIFICATIONS

· Ability to follow the standard operating procedures (SOPs) to ensure accurate execution.
· Identify opportunities for improvement in the SOPs as you understand the processes and the environment better. Be self-driven to make the changes to the SOPs making them smarter and faster.
· Proficiency with MS Suite including Word and Excel.
· Ability to maintain strict confidentiality regarding people metrics.
· Excellent written and verbal communication skills.
· Flexible to work different hours based on business needs, including overtime and some weekends. This may include changing hours to connect with our Global partners.
· Detail oriented with excellent organizational skills.
· Ability to handle and prioritize multiple projects and deadlines.
· Ability to travel domestically if needed.
· Bachelor's degree or equivalent post-secondary degree.