Cloud Support Associate II - DMS

Job description

DESCRIPTION

About Amazon Web Services
Amazon Web Services is the market leader and technology forerunner in Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a cloud support engineer, you will act as the ‘Cloud Ninja' across all the cloud products arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Internet of Things, Serverless Computing, Mobile Development and Game Development. For us at AWS Premium Support, that means IoT, Lambda, Mobile Hub, and Lumberyard . These are some of the services that we help our customers use to their maximum potential as they build the next wave of applications.

You will be at the forefront of Cloud technologies, interacting and mastering the full breadth of AWS services. You will be surrounded by people that are smart, passionate about Cloud Computing and believe that world class support is critical to customer success and innovation.

You will provide technical support and advice to a wide range of customers as they build mission critical applications with the full suite of AWS services. The team is globally distributed, working under a follow-the-sun model and is growing rapidly.

Amazon's technology business has a history and tradition of leading the world in web related technologies and services. Being a member of Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructure, applications and ideas into the Cloud.

Every single day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' dynamic needs
· Interact and collaborate with leading technologists around the world
· Work directly with Amazon Web Services Architects to help reproduce and resolve customer issues
· Use your experience to provide feedback to internal AWS teams on how to improve our services
· Drive customer communication during critical events

Desired profile

BASIC QUALIFICATIONS

Basic Qualification:
· Knowledge of client/server and distributed systems architectures
· Experience scripting or developing in at least one of the following languages:
· Python
· Ruby
· PHP
· Java
· .NET (C#)
· JavaScript
· iOS (Objective-C / Swift)
· Linux or Windows system administrator skills
· Experience with web-based applications and HTTP
· Excellent oral and written communication skills
· Customer service experience / strong customer focus
· Strong multi-tasking skills
· Strong analysis and troubleshooting skills and experience
· Motivated and excited to be learning about new technologies every day