Business Analyst, Global Specialty Fulfillment

Job description

DESCRIPTION

Amazon Global Specialty Fulfillment (GSF) provides fulfillment and delivery operation support to Prime Now, Prime Pantry, Amazon Fresh, and Amazon Restaurants. This is a disruptive service that provides Prime customers with 1-2 hour delivery on tens of thousands of products. This is a unique opportunity to play a key role in a groundbreaking initiative using advanced technology to solve difficult and interesting problems. You will support the rapid growth of this initiative by developing business metrics, mining data to uncover consumer insights and business opportunity, and partnering with internal stakeholders to drive the business. The ideal candidate will be highly analytical with proven experience delivering results.

Specific responsibilities include identifying the necessary metrics and creating reports to increase understanding of the business, proactively identifying pain points or opportunities through systemic measurement. The Business Analyst will be detail oriented, and possess expertise in both qualitative and quantitative analysis with a passion for delivering actionable insights to key stakeholders. The right candidate will blend advanced reporting with strong critical thinking and project management skills. Your success in the role will have a large impact on improving the customer experience and growing the business.

The successful candidate will communicate effectively across teams and levels, while balancing the needs and requirements of internal and external customers. They will be relentlessly focused on improving the customer experience. Flexibility and the ability to prioritize in a changing business environment will also be key. Our team culture is goal-oriented, collaborative and driven to achieve results. We seek an individual who is motivated by a fast-paced and highly entrepreneurial environment.

Key Responsibilities:
· Analyze and solve business problems at their root, stepping back to understand the broader context.
· Use data mining, model building, and other analytical techniques to develop customer insights and business opportunity.
· Manage and execute entire projects from start to finish including project management, data gathering and manipulation, synthesis and modeling, problem solving, and communication of insights and recommendations.
· Drive development of quantitative models necessary for evaluation and implementation of new strategies with business stakeholders.
· Perform market segment analysis to identify new trends and opportunities necessary to inform strategic planning.
· Drive business performance reporting and facilitate team reviews weekly, monthly, and quarterly.
· Must possess excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done
· Demonstrated ability to operate both strategically and tactically in a high-energy, fast-paced environment
· High degree of organization and ability to manage multiple, competing priorities simultaneously

Desired profile

BASIC QUALIFICATIONS

.Basic Qualifications
· University degree required, Graduate study preferred
· 3+ years of experience in Data Analysis, or equivalent experience such as Consulting, Finance, or Operations
· Intermediate SQL and a basic understanding of the fundamentals of ETL on a database using large-scale, complex data sets.
· Advanced Excel skills
· Proven ability to solve complex quantitative business challenges
· Must possess excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done
· Demonstrated ability to operate both strategically and tactically in a high-energy, fast-paced environment
· High degree of organization and ability to manage multiple, competing priorities simultaneously