Operations Support Engineer- Quality and Support (R&DMC-15-17)

Description de l'offre

Join us and shape the future of travel

Shaping the future of travel has always been important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

We work at the heart of the global travel industry.  Amadeus offers you the opportunity to learn and grow and drive your own progression in an exciting and multicultural environment.

Our people are driven by a passion for 'Where next?' If you want to shape your career and the future of travel, Amadeus is the place for you.

Business environment

The Search, Shopping & Pricing division (SSP) is a multicultural division of 370 people spread over Nice, Boston and Bangalore, responsible for delivering high quality services related to the ticket and ancillary services price, change , refund calculation as well as to the shopping and search of best flight/price solutions.

Those services are key components integrated in the Amadeus products provided to Airlines (Affinity shopper for inspiration, Flex Pricer for Shopping, Pricing , ATC, Refund, ATC shopper for change,..), provided to online and offline travel agencies (Extreme search, Master pricer, ATC shopper,..) and provided to Metasearch (Meta Pricer).

These products can be seen either on travel agent terminals (standard travel agencies, airline airports desks), web sites or mobile applications.

Within the SSP division, the mission of the TAE (Technology, Architecture & Engineering) department is to drive and support SSP architecture, technology and engineering practices, and incubate solutions for new businesses, in the context of a complex distributed system composed of dozens of environment hosted on hundreds of servers.

The role of IQC (Integration and Quality control) is to ensure the technical quality of the SSP platform, optimizing the time to load and helping developers to migrate to state of the art engineering methods and tools.

Overall Purpose

Provide to SSP services and solutions to integrate, qualify and deliver on time on production SSP software.

Key accountabilities

As part of this activity, the IQC group is responsible for the Integration and the Quality control of the Pricing & Shopping Platform source code. It prepares and packages each software release, coordinates the non-regression tests and qualification, maintains the source code reference for all SSP developers. It is also responsible for the overall SSP code quality. By nature the IQC group participates to every SSP project, ensuring its quality level.

IQC team is helped by tools with an evocative name like Release Manager (create a release, follow-it through integration, qualification, technical validation and production phases), SSP Workbench for the Continuous integration, ALM to manage the non-regressions, configuration management (management and versioning of system and applications configuration in production and test systems), Git, Stash

The role of IQC is to support/help developers to better integrate/check/control their code to allow smooth integrations and a better time to load.

Main Accountabilities and Activities

The Operations Support Engineer will deals with languages like C, Java, SQL, C++, Shell Script.

He/She will provide his/her expertise on the following areas:

·  configuration management
·  quality checks
·  build on several platforms and with several languages (C, Java, C++, Python)
·  coordinate the non-regression tests and the qualification with QA, Developers
·  provide support to development and QA during the qualification process
·  manage Git/Stash and update the reference level of code
·  participate in analysis, specification, development of the SSP development tools
·  organize code load planning for Production in collaboration with ADP
·  participate to SSP projects to ensure implementation of (new) qualification processes
·  participate to integration tools developments around CI, ALM, … to automate qualification flow from delivery to production.
·  Participation to SSP Quality improvements

Communication, quality and organization are the position keywords.

Requirements

Education

·  University Degree in  Scientific studies or engineer school
·  English

Job experience

·  Previous experience in development
·  Previous experience in operation support
·  Previous experience in testing

Technical Skills

·  Technical skills in Code management and continuous integration, quality control, UNIX/Linux, relational databases/SQL are a plus
·  Scripting (shell, perl, python)
·  Knowledge in fares and pricing is a plus

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Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.